Annie Torres
Monrovia
Summary
Customer-focused retail professional with experience in front-end operations, cash handling, scheduling, and team support. Proven ability to multitask in fast-paced environments while delivering excellent customer service. Reliable, organized, and a strong communicator with leadership potential.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Agence
12.2024 - 01.2025
- Greeted and assisted visitors, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, routing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for office staff, enhancing organization and productivity.
- Provided administrative support, including filing, data entry, and handling correspondence.
- Coordinated office supplies inventory, ensuring availability while minimizing costs.
- Trained new reception staff on procedures and customer service protocols to maintain standards.
- Developed and implemented improved reception area processes for enhanced visitor flow.
Retail Sales Associate Cashier
CosmoProf Beauty Supply
01.2022 - 05.2023
- Processed customer transactions efficiently using POS systems.
- Assisted customers in selecting beauty products, enhancing their shopping experience.
- Maintained organized inventory displays to promote product visibility and accessibility.
- Provided knowledgeable support on product features and application techniques.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Conducted regular stock audits to maintain accurate inventory levels and prevent shrinkage.
- Trained new associates on cash handling procedures and customer service best practices.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Science - Cosmetology
Citrus College
Glendora, CA06.2022
High School Diploma -
Monrovia High School
Monrovia, CA06.2018
Skills
- Customer service
- Multi-line phone system
- Appointment scheduling
- Administrative support
- Inventory management
- Data entry
- Cash handling procedures
- Staff training
- Office organization
- Cash handling
- Listening skills
- Scheduling appointments
- File organization
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Agence
12.2024 - 01.2025
Retail Sales Associate Cashier
CosmoProf Beauty Supply
01.2022 - 05.2023
Associate of Science - Cosmetology
Citrus College
High School Diploma -
Monrovia High School