Annie Suter
Santa Rosa
Summary
Results-driven Franchise Consultant known for consistently achieving high levels of productivity and efficiency in task completion. Possess specialized skills in franchise development, market analysis, and strategic growth planning. Excel in communication, problem-solving, and leadership, ensuring successful franchise operations and partnerships.
Overview
12
12
years of professional experience
Work History
Lead Case Manager
Interfaith Shelter Network
Santa Rosa
10.2024 - Current
- Began as a Case Manager in the HAPP program, working with parents who had open CPS cases and were in the reunification process. Later promoted to Lead Case Manager in the RAP program, which serves individuals reentering the community after serving time in California state prisons. In this role, I oversee complex cases, train new staff, and support reentry efforts focused on housing stability and successful reintegration.
- Conduct comprehensive assessments to determine housing needs, barriers, and goals.
- Develop and implement individualized housing stability plans in collaboration with clients.
- Coordinate housing placements, lease agreements, and move-in processes.
- Provide ongoing case management, crisis intervention, and client advocacy.
- Maintain accurate and up-to-date case records.
- Collaborate with internal teams, external partners, and community agencies.
- Assist clients in accessing community resources and benefits.
- Train and support new hires in case management processes and systems.
- Assist Program Director with administrative and operational tasks.
Franchise Consultant
Multiple Franchises
San Francisco Bay Area
04.2023 - 09.2024
- Provide operational sales and marketing support during beginning stages of franchise ownership.
- Assist in training and developing teams for locations.
- Provide store opening support for multi unit locations.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Provide ongoing coaching and motivation to franchisees and management.
Franchise Business Consultant
Focus Brands
Portland
01.2022 - 03.2023
- Oversaw large regional territory including 70 franchise locations across 8 states.
- Frequent travel to conduct site visits, including auditing and business planning.
- Conducted annual business planning with franchisees to establish P&L goals and performance milestones.
- Worked with cross-functional teams such as R&D, marketing, purchasing and training to launch and achieve targeted results for operations programs and initiatives.
- Launched new operational programs, food products/other promotional items associated with the annual marketing calendar, equipment and technology.
Multi Unit Operations Manager
Bishayco LLC
Oakland
08.2018 - 02.2020
- Researched, inspected, and secured real estate for restaurant locations.
- Oversaw store construction with the design team and General Contractor.
- Carefully recruited, hired, and trained all employees.
- Solely managed business including payroll, hiring, customer relations, and marketing.
- Delivered excellent operational performance results and project management.
Multi Unit Operations Manager
Fogland Brands/Menchie's Frozen Yogurt
Dublin
01.2014 - 04.2019
- :
- - Established brand presence for franchise in new trade area, enhancing visibility and market penetration.
- - Managed construction oversight and lease negotiations for two store locations.
- - Interviewed, selected, trained, and supervised staff for both locations.
- - Developed strategic marketing plans, boosting sales and profitability.
- - Collaborated with executive team on nationwide catering program implementation.
- - Coordinated with corporate office to craft a social media marketing guide for all stores.
- Served as an informal field resource for local franchisees, providing hands-on operational training, troubleshooting, and best-practice coaching.
- Collaborated with Menchie’s corporate team on the development and system rollout of the Frozen Yogurt Cake Program, supporting operational readiness and in-store execution.
- Trained franchise owners and management teams on new operational programs, systems, and standards to improve performance and guest experience.
Education
US Navy Veteran
Skills
- Franchisee care managment
- Team collaboration
- Community engagement
- Data reporting and finance
- Business planning
- Franchise development
- Human resources expertise
- Marketing and advertising
- Social media strategies
- Microsoft Office proficiency
- Operations management
- Policy development and procedures
- Presentation delivery and workshops
- Revenue maximization
- Staff development and training
- Leadership initiative
- Coaching and mentoring
- Workspace organization
Volunteer Experience
- Redwood Empire Food Bank, 09/01/25, 12/01/25, Distribution
- Cakes 4 Kids, 09/01/20, 12/01/20, Volunteer Baker
- Meals On Wheels, 04/01/20, 08/01/20, Volunteer Delivery Driver
Timeline
Lead Case Manager
Interfaith Shelter Network
10.2024 - Current
Franchise Consultant
Multiple Franchises
04.2023 - 09.2024
Franchise Business Consultant
Focus Brands
01.2022 - 03.2023
Multi Unit Operations Manager
Bishayco LLC
08.2018 - 02.2020
Multi Unit Operations Manager
Fogland Brands/Menchie's Frozen Yogurt
01.2014 - 04.2019
US Navy Veteran