Annie-Pier Labbé
Canmore,AB
Summary
Enthusiastic and reliable professional, I take pride in providing excellent customer service and creating memorable dining experiences for customers. With over 5 years of experience, I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I thrive in a high volume setting with a calm and focused attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Team Lead
Eagle’s Eye Restaurant KHMR
Golden, BC
05.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Visitor Services Assistant
Parks Canada
Field, BC
06.2022 - 10.2022
- Enhanced visitor experience by providing attentive and informed assistance.
- Utilized knowledge of the parks to provide personalized recommendations for visitors.
Team Lead
Heaven’s Door Yurt KHMR
12.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Server/Supervisor
Boston Pizza
Courtenay, BC
10.2019 - 08.2020
Server/Supervisor
Montana’s
Jasper, AB
10.2018 - 09.2019
Front Desk Clerk
Best Western Plus
Québec, QC
08.2017 - 06.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Housekeeping Supervisor
Auberge Quebec
05.2017 - 09.2017
Education
College Diploma - Hotel Management
Mérici College
01.2018
Skills
- Exceptional customer service
- Efficient in a fast paced environment
- Knowledge of wines and food pairing
- Strong team player
Certification
- Pro Serve, 2024
- Ministry of Tourism QC Customer Service Excellence, 2015
- MAPAQ Food and Beverage Health Standards of Hygiene and Cleanliness, 2015
References
- Jordan Sullivan-Lapp, Eagle’s Eye Manager, Kicking Horse Mountain Resort, (250) 439-5413, jsullivan-lapp@kickinghorse.com
- Wade Denesyk, Food and Beverage Manager, Kicking Horse Mountain Resort, (250) 439-9549, wdenesyk@kickinghorse.com
- Lisa Legault, Manager, Boston Pizza Courtney, (250) 334-2222
- Allison Barker, Manager, Montana’s Jasper, (780) 852-3920
Timeline
Visitor Services Assistant
Parks Canada
06.2022 - 10.2022
Server/Team Lead
Eagle’s Eye Restaurant KHMR
05.2021 - 04.2024
Team Lead
Heaven’s Door Yurt KHMR
12.2020 - 04.2021
Server/Supervisor
Boston Pizza
10.2019 - 08.2020
Server/Supervisor
Montana’s
10.2018 - 09.2019
Front Desk Clerk
Best Western Plus
08.2017 - 06.2018
Housekeeping Supervisor
Auberge Quebec
05.2017 - 09.2017
College Diploma - Hotel Management
Mérici College