Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annie Pancham

Oakville,ON

Summary

Responsible Professional committed to ensuring a safe and comfortable environment for employees and residents as well as advocating for the needs of the property. Offering excellent organizational and time management skills. I am a versatile manager who brings a solid blend of people skills combined with the ability to multitask, make sound decisions under pressure aswell as implement and enforce company rules and regulations.

Overview

15
15
years of professional experience

Work History

Subcontractor/Manager of Operations

JD Small Jobs
02.2020 - 04.2023
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlists tasks.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Perform minor plumbing services when needed (shower head exchange, unclog drains, drain cleaning.
  • Perform minor electrical repairs when needed (resetting of tripped breakers, replace faulty light fixture,extension cord maintenance.
  • Oversaw budgeting and financial management for multiple projects, optimizing resource allocation and minimizing costs.

Hotel Housekeeper

Holiday Inn Hotel
03.2017 - 11.2019
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.

Restaurant Manager

McDonald's Restaurant/Light Maintenance
01.2008 - 02.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Maintenance of restaurant equipment.
  • Outdoor landscaping.
  • Rotating food products.

Education

Introduction To Electrical Maintenance

Alison College
Online

Guide To Transformer Maintenance

Alison College
Online

Skills

  • Installations and repairs
  • Time Management
  • Safety Procedures
  • Commercial and residential projects
  • Extensive Knowledge of RTA
  • Issue Resolution
  • Site Safety Management
  • Building and zoning codes
  • Attention to Detail
  • Analytical Thinking
  • Customer interaction
  • Scheduling and Planning

Languages

English
Full Professional

Timeline

Subcontractor/Manager of Operations

JD Small Jobs
02.2020 - 04.2023

Hotel Housekeeper

Holiday Inn Hotel
03.2017 - 11.2019

Restaurant Manager

McDonald's Restaurant/Light Maintenance
01.2008 - 02.2017

Introduction To Electrical Maintenance

Alison College

Guide To Transformer Maintenance

Alison College

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Annie Pancham