Annie Nguyen
Brampton,ON
Summary
Order experience specialist with expertise in quality control and visual merchandising. Skilled in enhancing customer satisfaction through efficient order processing, and merchandising techniques. Adept at using ERP/WMS systems for inventory management and creating unique shopping experiences.
Overview
14
14
years of professional experience
Work History
Order Experience Specialist
Dbrand
Toronto, Ontario
11.2021 - Current
- Accurately picked and packed customer orders in a fast-paced warehouse environment.
- Conducted through quality control checks to maintain product integrity before packing.
- Utilized ERP/WMS systems to track and update orders efficiently.
- Designed hand-drawn sketches to improve the customer experience.
Visual Merchandiser
Sporting Life
Toronto, ON
10.2017 - 09.2020
- Reorganized merchandise according to visual guidelines to enhance sales and customer engagement.
- Trained sales staff on visual standards to improve store presentation and service quality.
- Updated shop layouts, including walls and fixtures, in response to product launches and seasonal changes.
- Created and organized marketing materials to promote promotions, and drive sales.
Sales Lead, Head Cashier, Visual Merchandiser
Forever 21
Brampton, ON
08.2011 - 07.2017
- Trained sales staff on merchandise display techniques, adhering to visual standards.
- Assembled and removed visual displays in windows and throughout the store.
- Managed cash operations, including purchasing, opening, and closing tills.
- Maintained exceptional customer service while driving floor sales.
- Achieved 95% on the annual employee assessment.
Education
Associate of Arts - Fashion/Apparel Design
Humber College
Toronto, ON08-2014
Associate of Arts - Business Administration And Management
Humber College
Toronto, ON08-2012
Skills
- Team collaboration
- Creative problem solving
- ERP/WMS systems
- Marketing Strategies
- Visual presentation
- Detail-oriented
Affiliations
- You can rely on me for a food recommendation.
Timeline
Order Experience Specialist
Dbrand
11.2021 - Current
Visual Merchandiser
Sporting Life
10.2017 - 09.2020
Sales Lead, Head Cashier, Visual Merchandiser
Forever 21
08.2011 - 07.2017
Associate of Arts - Fashion/Apparel Design
Humber College
Associate of Arts - Business Administration And Management
Humber College
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