Annie Namuchimba

A dynamic Learning & Development Specialist with 8+ years of experience. Known for designing impactful training programs, leading wellness initiatives, and managing diverse teams with emotional intelligence and cultural awareness. Experienced in cultivating inclusive communities, leading through crisis, and delivering high-quality learning experiences. Poised to bring heart, structure, and transformation to life at sea.

LEARNING & DEVELOPMENT STRATEGIES

• Created and led end-to-end training strategies for large residential teams across Canadian universities, onboarding 1000+ students and 60+ staff with tailored learning journeys aligned to institutional and wellness goals.
• Blended Learning Delivery: Facilitated in-person, virtual, and asynchronous learning using interactive tools and reflective practice, ensuring engagement and retention across diverse learning styles and cultural contexts.
• Developed and maintained annual training calendars synced with operational timelines, ensuring mandatory sessions occurred before high-pressure periods (e.g., move-in, exams, crisis seasons).
• Conducted targeted training needs assessments through observation, performance data, and feedback to close skill gaps and support role transitions.
• Championed performance management by guiding teams through SMART goal development and the Performance Partnership process.
• Partnered with HR, Security, and other internal departments to deliver cross-functional workshops that enhanced overall employee experience and retention.
• Collaborated on succession planning, internal mobility, and cross-training to build agile teams aligned with organizational growth.

FACILITATION & CULTURE BUILDING

• Designed, facilitated, and evaluated learning sessions on inclusive leadership, crisis response, conflict navigation, emotional intelligence, and cultural awareness.
• Delivered workshops for new and returning staff, reinforcing workplace communication, multicultural respect, and service excellence.
• Provided real-time coaching and development feedback during high-stress or conflict situations, embedding behavior change through KPIs and emotional intelligence.
• Embedded organizational culture and brand values into all training programs — from onboarding scripts to leadership evaluations — ensuring consistent guest and crew experience.
• Introduced morale-building community initiatives (newspaper, donation kitchen, wellness room, book club, community garden) that fostered belonging and team pride.
• Utilized LMS platforms like StarRez and eRez-Life to ensure training compliance, measure knowledge retention, and generate actionable data reports — skills transferable to onboard LMS systems.