Annie Milroy

• Efficient, flexible, and hard-working young professional who holds years of experience in both customer service and medical administration settings.
• McMaster University graduate with a Combined Honours Bachelor of Arts in Health Studies & Political Science. Also holds a diploma of Medical Terminology from Mohawk College.

Medical Receptionist/Administration

Oct. 2022 - Present

Halton McMaster Family Health Centre. Burlington, ON.

• Greet patients as the office's first point of contact, provide efficient patient care and continuum of care via duties such as booking appointments and follow-ups using OSCARpro, coordinating specialist referrals, filing intake registration forms of new patients, and escorting patients to their appointment rooms.
• Perform standard office duties such as faxing & scanning documents, answering phones and handling patient requests as needed, drawing up invoices and receipts, facilitating lab sample deliveries with LifeLabs on a daily basis, as well as various administrative duties within the office.
• All duties performed while strictly adhering to PHIPA guidelines.

Aug. 2022 - Sept. 2022

Dr. Nader S. Fahmy; Ancaster Healthcare Centre. Ancaster, ON.

• Greeted patients as the office's first point of contact, provided efficient patient care and continuum of care via duties such as booking appointments and follow-ups using OSCAR15, coordinating specialist referrals, filing intake registration forms of new patients, escorting patients to appointment rooms, facilitating lab sample deliveries with LifeLabs on a daily basis; and regularly connecting with the various branches of HealthCare Connect to remove barriers to accessing patient care.
• Performed standard office duties such as faxing, scanning, copying, answering phones & handling patient requests as needed; drawing up invoices and receipts; maintaining general upkeep of the office space, and providing other administrative support to the clinic's medical team.
• All duties performed while strictly adhering to PHIPA guidelines.

COVID-19 Point of Entry Screener

May - July 2022 [Contract Position]

McMaster University Medical Centre & Hamilton General Hospital; Hamilton Health Sciences. Hamilton, ON.

• Greeted hospital attendees in a personable manner; ensured they were provided with and were properly wearing effective PPE; screened attendees for COVID-19 symptoms following provincial, municipal, & hospital guidelines. Maintained and organized the screening areas and supplies.
• Guided patients through the hospitals via verbal instructions; occasionally physically accompanied patients to their appointments if needed.

Lead Server/Bartender

Sept. 2018 - Sept. 2021 & March - May 2022

West End House. Hamilton, ON.

• Served during the COVID-19 pandemic while adhering to all adjusted public health regulations.
• Cheerfully and efficiently served food and drinks per SmartServe regulations; created and maintained regular customer relationships; upsold high-profit items, and maintained general upkeep of the restaurant.
• Trained newly-incoming staff on Moneris and Global POS systems to place orders, manage bills, and balance complete restaurant floats and cash-out reports.

COVID-19 Vaccine Verification Screener

Sept. 2021 - March 2022 [Contract Position]

Various Recreation Facilities; City of Hamilton. Ancaster, Binbrook, Hamilton, & Stoney Creek, ON.

• Greeted City facility attendees in a personable manner; ensured they were fully vaccinated for COVID-19 prior to entry by verifying official documentation; and screened them for COVID-19 symptoms following provincial & municipal public health guidelines. Maintained and organized the screening areas and supplies.
• Involved dealing with members of the public while enforcing politically contentious federal, provincial, and municipal mandates.

COVID-19 Health Screener/Floater

June - Aug. 2021 [Contract Position]

FirstOntario Centre Vaccine Clinic; City of Hamilton. Hamilton, ON.

• Greeted vaccine clinic attendees in a personable manner; screened them for COVID-19 symptoms following the City's Public Health guidelines, and ensured attendees were adequately provided with and properly wearing effective PPE.
• Directed clinic attendees to their next step through the clinic; ensured everyone properly followed clinic protocols; maintained and organized the screening areas and supplies; provided additional information about the City's COVID-19 vaccination efforts to attendees, and acted as extra support to any station in need.

Committee Member; Health, Aging & Society Student's Association (HASSA).

Sept. 2017 - April 2020

McMaster University, Hamilton, ON.

• Promoted the Health Studies program at McMaster University to incoming students.
• Involved in not-for-profit work at the University, various long-term care homes and hospitals within Hamilton.

Brand Ambassador; Cam’s Kids Foundation.

Sept. 2017 - April 2020

McMaster University, Hamilton, ON.

• Aided in integrating the Cam’s Kids Foundation from its beginnings in Uxbridge, ON to McMaster University in Hamilton, ON.
• Participated in non-profit events to raise awareness and donations for the Foundation.

Food Bank Distribution Volunteer.

Sept. 2019 - Jan. 2020

Mission Services of Hamilton, Hamilton, ON.

• Packaged and served nutritious meals to families and individuals face-to-face, adhering to a number of various dietary requirements; ensuring food security for a vulnerable population within Hamilton.

Food Bank Intake & Distribution Volunteer.

Sept. 2018 - Jan. 2019

Welcome Inn Community Centre Food Bank, Hamilton, ON.

• Performed personable family and individual intakes of those accessing the Food Bank.
• Packaged and served nutritious meals to families and individuals face-to-face, adhering to a number of various dietary requirements; ensuring food security for a vulnerable population within Hamilton.

Senior's Kitchen Volunteer.

Sept. 2016 - Jan. 2017

North Hamilton Community Health Centre, Hamilton, ON.

• Interacted with members of Hamilton’s senior community on a weekly basis and assisted in preparing meals for each of the Senior’s Kitchen program’s sessions.

• Available upon request.