Annie Le
Yucaipa
Summary
Healthcare program administrator with several years of experience supporting hospital operations, service line performance, and patient experience. Skilled in analyzing performance data, developing dashboards, and monitoring key metrics related to quality, throughput, and operational efficiency. Proven ability to lead performance improvement initiatives and support financial stewardship through data-driven decision-making and resource management. Works closely with clinical and administrative leadership to improve workflows, enhance patient outcomes, and support service line growth and organizational goals. Known for a collaborative approach, strong follow-through, and the ability to turn data into practical, meaningful improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospital Program Administrator
Arrowhead Regional Medical Center
Colton, CA
11.2024 - Current
- Provide operational leadership for complex healthcare programs and service line initiatives, aligning priorities, performance targets, and resource allocation with organizational strategic goals.
- Develop and maintain program dashboards tracking quality KPIs, operational metrics, patient access, and throughput, using data-driven insights to guide decision-making and performance improvement.
- Conduct comprehensive data analysis, trend evaluation, and reporting; present findings and actionable recommendations to leadership to drive quality outcomes and operational efficiency.
- Lead program planning, implementation, and monitoring to ensure regulatory compliance, accreditation readiness, and achievement of quality and patient experience goals.
- Collaborate cross-functionally with clinical leadership, administrative teams, and support departments to optimize workflows, enhance coordination, and improve service delivery.
- Identify operational inefficiencies and implement process improvement initiatives focused on workflow redesign, resource utilization, and program performance optimization.
Manager of Quality, Risk, and Patient Experience
KPC Global – Victor Valley Global Medical Center
Victorville, CA
04.2022 - 11.2024
- Directed hospital-wide quality, risk management, and patient experience programs, ensuring compliance with regulatory, accreditation, and licensing requirements.
- Led performance improvement initiatives aligned with value-based care and pay-for-performance programs, improving patient outcomes and operational effectiveness.
- Developed and monitored quality and safety dashboards, analyzing trends and implementing corrective action plans to improve KPIs and patient experience metrics.
- Partnered with clinical, operational, and administrative leaders to enhance service line performance, patient throughput, and care delivery processes.
- Oversaw risk management strategies including safety programs, claims management, loss prevention, and reducing organizational risk exposure.
- Facilitated data validation, reporting, and performance reviews to support organizational decision-making and continuous improvement efforts.
Special Project Manager
St. Bernardine Medical Center
San Bernardino, CA
07.2016 - 03.2022
- Led regulatory readiness and compliance initiatives, including preparation for state and federal surveys, development of corrective action plans, and ongoing performance monitoring.
- Managed cross-functional teams in process improvement and operational efficiency projects, driving measurable improvements in quality and compliance outcomes.
- Conducted operational analyses and prepared executive-level reports on quality metrics, regulatory performance, and process improvement initiatives.
- Oversaw completion and evaluation of key quality assurance programs (FMEA, OPPE, eCQM), supporting data-driven performance management.
- Collaborated with clinical and administrative leaders to improve care coordination, workflow efficiency, and service delivery outcomes.
Research Analyst (Healthcare)
Model Health
San Francisco, CA
05.2011 - 09.2014
- Conducted in-depth healthcare research and data analysis supporting strategic planning, policy development, and program evaluation.
- Analyzed healthcare systems, reimbursement models, and population health trends to inform program development and operational strategies.
- Produced analytical reports leveraging statistical data and evidence-based research to support decision-making.
Education
J.D. - Law
St. Francis School of Law
Newport Beach, CA06-2028
Master of Science - Business Administration
Ashford University
Chandler, AZ 07-2020
Master of Science - Health Care Management
California State University, Los Angeles
Los Angeles, CA12-2015
Bachelor of Science - Biological Sciences
University of California, Riverside
Riverside, CA06-2010
Skills
- Healthcare Program Management
- Quality Improvement & Patient Experience
- Data Analysis & Reporting
- Process Improvement
- Operations & Workflow Coordination
- Budget Monitoring & Resource Allocation
- Cost Awareness & Operational Efficiency
- Program Growth & Service Line Development Support
- Stakeholder Communication & Engagement
Certification
- Certified Six Sigma Black Belt
- Certified Professional in Healthcare Quality, CPHQ
- Certified Professional in Health Care Risk Management, CPHR
- Licensed Pharmacy Technician
Timeline
Hospital Program Administrator
Arrowhead Regional Medical Center
11.2024 - Current
Manager of Quality, Risk, and Patient Experience
KPC Global – Victor Valley Global Medical Center
04.2022 - 11.2024
Special Project Manager
St. Bernardine Medical Center
07.2016 - 03.2022
Research Analyst (Healthcare)
Model Health
05.2011 - 09.2014
J.D. - Law
St. Francis School of Law
Master of Science - Business Administration
Ashford University
Master of Science - Health Care Management
California State University, Los Angeles
Bachelor of Science - Biological Sciences
University of California, Riverside