Summary
Overview
Work History
Education
Skills
Timeline
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Annie Kopaloff

Annie Kopaloff

Thousand Oaks

Summary

Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record of delivering exceptional customer experiences while meeting organizational goals. Strong ability to perform under pressure and adapt to changing environments, enhancing brand reputation. Consistently organized and focused on achieving results that align with company objectives.

Overview

6
6
years of professional experience

Work History

Influencer Marketing and Gifting

Hilma Co.
01.2024 - 12.2024
  • Analyzed data from campaigns to identify areas of improvement or optimization.
  • Assisted in evaluating potential partnerships between the company and prominent social media personalities.
  • Identified new opportunities for collaborations with influencers to increase visibility of the brand.

Barista

Le Pain Quotidien
Westlake Village
01.2024 - 12.2024
  • Provided high-quality customer service in a fast-paced café.
  • Prepared espresso and specialty drinks, operated POS systems, maintained a clean workstation, and supported daily operations including opening/closing duties and inventory restocking.

Nanny

Individual Clients
Thousand Oaks
01.2023 - 12.2023
  • Taking care of children ages 5 and 7.
  • Provided exceptional care for two children and created a safe and nurturing environment for the children.
  • Planned engaging in age-appropriate activities and ensured their well-being at all times.
  • Maintained open communication with the parents, addressing their concerns and providing updates on the children's progress.

Server

Sherwood Country Club
Westlake Village
01.2022 - 12.2022
  • Served breakfast, lunch, and dinner to 50-100 customers per shift at a national country club.
  • Memorize 30 menu items and rotate specials to give customized recommendations to guests.
  • Successfully resolved conflict, resulting in customer satisfaction.

Hostess

Porta Via
Calabasas
01.2019 - 12.2021
  • Attended weekly remote meetings with supervisor-weekly agenda.
  • Researched different campaigns and who other competing companies are having for their ads on social media.
  • Sent out outreach emails, follow up emails, and sent out Hilma Co. orders via Shopify.
  • Warmly greeted and escorted guests to their assigned tables, seating 300-500 people per shift.
  • Presented menus and daily specials to guests while ensuring they had napkins, bread, and silverware.
  • Swiftly and gently addressed customer complaints or concerns and escalated them to management when necessary.

Volunteer

Motion Picture Television Fund
Woodland Hills
01.2019 - 12.2021
  • Assisted with various tasks, including escorts the residents throughout the facility, organizing paperwork for the staff, observing the nurses working with the residents.

Education

Bachelor of Science - Retailing and Consumer Sciences

UNIVERSITY OF ARIZONA
Tucson, AZ
05-2025

Skills

  • Excel Certified
  • Adaptable
  • Attention to Detail
  • Collaboration
  • Customer Service
  • Decision-making
  • Self-motivation
  • Time Management
  • Active listener

Timeline

Influencer Marketing and Gifting

Hilma Co.
01.2024 - 12.2024

Barista

Le Pain Quotidien
01.2024 - 12.2024

Nanny

Individual Clients
01.2023 - 12.2023

Server

Sherwood Country Club
01.2022 - 12.2022

Hostess

Porta Via
01.2019 - 12.2021

Volunteer

Motion Picture Television Fund
01.2019 - 12.2021

Bachelor of Science - Retailing and Consumer Sciences

UNIVERSITY OF ARIZONA

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Annie Kopaloff