Annie Ho
Surrey,BC
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Executive Assistant
The Ali Group - Imran Ali Prec
Vancouver, British Columbia
07.2021 - Current
- Utilizing Paragon, Touch Base, Kv-Core, Follow Up Boss, Web forms, DocuSign, Slack, Sky slope & Mail chimp
- Maintained efficient office operations by handling errands and administrative functions, enforced administrative procedures
- Kept contacts organized with Follow Up Boss system to maintain readiness for future mailings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated leads for sales and rental properties through expired listings
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and weekly activity reports for Listings
- Established working relationships with clients by organizing various events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Part Time to Head Manager
New Age Sports - Nike
Surrey, BC
11.2017 - 07.2021
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached and developed new employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Hostess
Ricky's All Day Grill
Surrey, British Columbia
10.2016 - 11.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Game Booth Attendant
Pacific National Exhibition
Vancouver, British Columbia
06.2016 - 09.2016
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed cash handling duties, provided change and balanced money at end of shift.
Education
High School Diploma -
Fleetwood Park Secondary
Surrey 06.2017
Skills
- Comparative Market Analysis
- Adaptability and Flexibility
- Real Estate Development & Open House Management
- MLS Data Entry and Maintenance
- General Office Functions
- Maintaining Customer Database
- Handling payroll and schedule
- Multitasking and Time Management
- Customer Relationship Management Software (CRM)
- Staff education and training
- Records management
- Customer and client relations
Language
Vietnamese and English
Timeline
Executive Assistant
The Ali Group - Imran Ali Prec
07.2021 - Current
Part Time to Head Manager
New Age Sports - Nike
11.2017 - 07.2021
Hostess
Ricky's All Day Grill
10.2016 - 11.2017
Game Booth Attendant
Pacific National Exhibition
06.2016 - 09.2016
High School Diploma -
Fleetwood Park Secondary
Similar Profiles
Irum SajjadIrum Sajjad
Dental Surgeon at Ali Imran Hospital Rawalakot Azad KashmirDental Surgeon at Ali Imran Hospital Rawalakot Azad Kashmir
Md Imran AliMd Imran Ali
A2Z Tutoring Services at Md Imran AliA2Z Tutoring Services at Md Imran Ali
Sébastien FarhatSébastien Farhat
Chief Operating Officer Consumer & High-Tech Retail at Ali Bin Ali GroupChief Operating Officer Consumer & High-Tech Retail at Ali Bin Ali Group