Annie Ho
Surrey,BC
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Executive Assistant
The Ali Group - Imran Ali Prec
Vancouver , British Columbia
07.2021 - Current
- Utilizing Paragon, Touch Base, Kv-Core, Follow Up Boss, Web forms, DocuSign, Slack, Sky slope & Mail chimp
- Maintained efficient office operations by handling errands and administrative functions, enforced administrative procedures
- Kept contacts organized with Follow Up Boss system to maintain readiness for future mailings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated leads for sales and rental properties through expired listings
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and weekly activity reports for Listings
- Established working relationships with clients by organizing various events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Part Time to Head Manager
New Age Sports - Nike
Surrey , BC
11.2017 - 07.2021
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached and developed new employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Hostess
Ricky's All Day Grill
Surrey , British Columbia
10.2016 - 11.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Game Booth Attendant
Pacific National Exhibition
Vancouver , British Columbia
06.2016 - 09.2016
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed cash handling duties, provided change and balanced money at end of shift.
Education
High School Diploma -
Fleetwood Park Secondary
Surrey 06.2017
Skills
- Comparative Market Analysis
- Adaptability and Flexibility
- Real Estate Development & Open House Management
- MLS Data Entry and Maintenance
- General Office Functions
- Maintaining Customer Database
- Handling payroll and schedule
- Multitasking and Time Management
- Customer Relationship Management Software (CRM)
- Staff education and training
- Records management
- Customer and client relations
Language
Vietnamese and English
Timeline
Executive Assistant
The Ali Group - Imran Ali Prec
07.2021 - Current
Part Time to Head Manager
New Age Sports - Nike
11.2017 - 07.2021
Hostess
Ricky's All Day Grill
10.2016 - 11.2017
Game Booth Attendant
Pacific National Exhibition
06.2016 - 09.2016
High School Diploma -
Fleetwood Park Secondary
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