Summary
Overview
Work History
Education
Skills
Timeline
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Annie Estrada

Mississauga,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Cashier

Copacabana
06.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Assistant Manager

Inversiones Malena S.A
07.2018 - 03.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

High School Diploma -

University Mariano Galvez De Guatemala
Guatemala City
11.2021

Skills

  • Cash Register Operation
  • Drawer balancing
  • Customer Assistance
  • Product Recommendations
  • Conversat in Spanish and English
  • Customer Service and Assistance

Timeline

Cashier

Copacabana
06.2022 - Current

Assistant Manager

Inversiones Malena S.A
07.2018 - 03.2022

High School Diploma -

University Mariano Galvez De Guatemala

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Annie Estrada