Annie Dalupan
Atwater
Summary
At Grace Church, I excelled as a Connections Coordinator, enhancing congregation retention through strategic initiatives and cross-functional teamwork. Leveraging strong organizational skills and a robust work ethic, I spearheaded projects that fostered community engagement. My approach combined active listening with effective training, achieving notable improvements in customer service satisfaction.
Overview
4
4
years of professional experience
Work History
Connections Coordinator
Grace Church
Tracy
05.2021 - Current
- Provided customer service support by responding to inquiries via phone, email, or in-person visits.
- Developed and maintained relationships with congregants to help guide them with our missions: Follow Jesus, Love People and Change the World.
- Facilitated meetings between internal teams in order to resolve issues quickly.
- Implemented strategies designed to improve congregation retention rates across multiple teams.
- Prepared presentations for upper management outlining proposed changes or initiatives related to connections coordination activities.
- Collaborated with other departments within the organization to ensure effective communication between teams.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- I approached the congregation and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer service satisfaction by resolving problems with knowledgable and friendly service.
Education
Early Childhood Education
Ohlone College
Fremont, CA04-1999
Bachelor of Arts - Interior Design
Assumption College
Makati, Philippines03-1988
Skills
- Cross-functional coordination
- Team building
- Strong work ethic
- Training and mentoring
- Organizational skills
- Time management
- Active listening
Affiliations
- My family, and extended family/in-laws, are very dear to me. I have been married for almost 30 years. I have two adult children. They both graduated from college.
- Spirituality and beliefs are very important to me.. I have a wonderful relationship with God, and this is a significant part in my life.
- Friends are one of my treasures in my life. They are very important to me because they give me love and support.
- During my free time, I make homemade cards, play golf, enjoy hiking, and visit places.
Languages
English
Professional
Tagalog
Professional
Timeline
Connections Coordinator
Grace Church
05.2021 - Current
Early Childhood Education
Ohlone College
Bachelor of Arts - Interior Design
Assumption College
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