Annie Corriveau
West Kelowna,Canada
Summary
Analytical and professional individual with strong technical knowledge and critical thinking skills. Thrives in data-driven environments, approaching challenges with a positive mindset and unwavering drive. Demonstrates exceptional teamwork abilities, consistently exceeding expectations. Known for dependability and proven track record of success in various fields, with meticulous attention to detail and proactive mindset. Actively seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments. Highly motivated to take on new challenges, displaying strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to providing every customer with a positive and memorable experience through customer service, multitasking, and time management abilities. Committed to meeting company needs through consistent and organized practices, thriving under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Senior Advisor
Concentrix
01.2022 - 01.2024
- Quebec and British Colombia
- Championed continuous improvement efforts throughout the organization by identifying process inefficiencies and implementing best practices, driving increased productivity and cost savings.
- Developed a strong understanding of emerging trends and technologies in the industry, enabling informed decision-making to resolve issues with customers devices.
Customer Service Representative
Simply Benefits
01.2024 - 09.2024
- Company Overview: Benefits Insurance Company
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Receptionist Admin
Traveland RV
11.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Phone call etiquette, answered phone calls promptly and directed incoming calls to correct offices.
- Managed over 80 calls per day, internal emails
- Manage cash money from register, make bank deposits, and make deposits with online baking and machine.
- Scan receipts, payables, send deposits reports
- Scan deals, paperwork and save them on company drive
- Make sales signs, laminated them for parts department
- Printed and changed stock price for parts or other as needed.
- Organized office filling process to make it more efficient
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined invoice processing to ensure timely payments and financial operations.
Team Leader
Concentrix
01.2016 - 01.2022
- Company Overview:
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Developed and executed training programs that significantly improved team skills and morale.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Attendant For Beneficiaries -
Lyne Lachance Agency
01.1998
DEP - Establishment Kitchens
Sainte Adèle Hotel Institution
01.1996
High School -
Dublain Adult Education School
01.1995
Skills
- Teamwork
- Attention to details
- Decision making
- Conflict resolution
- Agile in learning new skills
- Strong KPI implementation
- Coaching strategies
- Great organization skills
- Multitasker
- Always follow operational procedures
- Payroll processing
- Time management
- Crisis management
- Relationship building and management
- Organizational development
- Data analytics
- Training and mentoring
- Compliance requirements
- Customer service
- Problem-solving
Hobbies and Interests
- Technology
- Reading
- Cooking
- Singing
- Dancing
- Languages
- Studying
- Connecting with people
- Travel
- Psychology
- Mediation
- Yoga
- Being with friends
- Diamond Painting
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Receptionist Admin
Traveland RV
11.2024 - 02.2025
Customer Service Representative
Simply Benefits
01.2024 - 09.2024
Senior Advisor
Concentrix
01.2022 - 01.2024
Team Leader
Concentrix
01.2016 - 01.2022
DEP - Establishment Kitchens
Sainte Adèle Hotel Institution
High School -
Dublain Adult Education School
Attendant For Beneficiaries -
Lyne Lachance Agency
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