Annie Bryson
Whistler,BC
Summary
Retail professional with a strong background at Vail Resorts Inc., specializing in employee training and exceptional customer service. Skilled in visual merchandising and inventory management, with a proven ability to boost sales and improve customer satisfaction. Passionate about problem-solving, developing team members, and implementing strategies to enhance store performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Daylodge, Vail Resorts Inc
Whistler, BC
11.2024 - Current
- Provided guidance and support to store associates, helping them grow through both formal training and everyday conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new hires at the store level, ensuring they were well prepared and equipped for their roles.
- Executed all merchandising directives accurately according to planograms.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
Sales Supervisor
Salomon, Vail Resorts Inc
Whistler, British Columbia
06.2023 - 11.2024
- Met with leadership to provide detailed reporting on overall team performance
- Directed and supervised employees engaged in customer-facing activities
- Responded politely to customer inquiries and assisted each person with locating product, meeting specific needs
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Applied advanced product knowledge to oversee the restocking, organization, and display of products with the correct pricing.
Assistant Department Manager
Woolworths
Ipswich, Qld
07.2021 - 05.2023
- Coordinated merchandise placement, signing, and inventory control to improve sales
- Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication
- Controlled merchandise, cash shortages, and other selling expenses for store operations
- Finalised, transmitted, and processed weekly timesheets and payroll documents for 112 employees
- I remained calm, composed, and polite to de-escalate aggressive customer behavior.
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
Call Centre Representative
Services Australia
01.2020 - 03.2020
- Managing large volumes of inbound calls in a timely manner while still providing detailed, personalised & friendly service to ensure customer satisfaction
- Remaining courteous and calm at all times, especially during stressful times and customer displeasure
- Extensive knowledge of the company's software and hardware systems
- Supported security systems by verifying customer information before addressing any issues
- Kept records of customer interactions, recording details of inquiries, complaints, comments, and actions taken
Sales Associate
Optus Redbank, Samsung Elite
- Maintained records related to sales, returns, and inventory availability
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Referred customers to various services by evaluating needs and providing recommendations
Customer Service Associate
Target
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
- Engaged with customers to effectively build rapport and lasting relationships
Education
Bachelor of Arts - Anthropology
University of Southern Queensland
Brisbane, Australia09.2026
High School Diploma -
St Augustine's College
Ipswich 11-2017
Skills
- Data analysis
- Employee training
- Customer service
- Visual merchandising
- Inventory management
- Problem-solving
References
References available upon request.
Timeline
Assistant Store Manager
Daylodge, Vail Resorts Inc
11.2024 - Current
Sales Supervisor
Salomon, Vail Resorts Inc
06.2023 - 11.2024
Assistant Department Manager
Woolworths
07.2021 - 05.2023
Call Centre Representative
Services Australia
01.2020 - 03.2020
Sales Associate
Optus Redbank, Samsung Elite
Customer Service Associate
Target
Bachelor of Arts - Anthropology
University of Southern Queensland
High School Diploma -
St Augustine's College
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