- Fishing
- Physical fitness
- Car Care/Detailing
Annie Bissell
Huntington Beach,CA
Overview
12
12
years of professional experience
Work History
Financial Analyst
Tax Processing Solutions
Irvine, California
01.2023 - Current
- Collect, organize, and verify all relevant financial documents needed for reporting, audits, or tax preparation.
- Analyzing tax payers income by reviewing earnings statements, deductions, and overall financial status.
- Conducted a detailed review of a client’s financial situation to determine their affordability and financial capacity for IRS and or State restitution.
Transportation Liaison II
IDEXX Laboratories
Irvine, California
01.2014 - 01.2023
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed over 80 inbound customer service calls per day
- Trained new team members on customer service protocols and company policies to enhance team performance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Developed training materials for ongoing staff development, focusing on best practices in customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Newport Harbor High School
Newport Beach06-2011
Skills
- Microsoft Office/Teams
- Customer Service
- Financial analysis
- Data inputting
Interests
Timeline
Financial Analyst
Tax Processing Solutions
01.2023 - Current
Transportation Liaison II
IDEXX Laboratories
01.2014 - 01.2023
High School Diploma -
Newport Harbor High School