Annie Bhullar
Brampton,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Team Lead - Customer Service
Traffic Tech
04.2022 - Current
- Managed a team of customer service representatives in a fast-paced 3PL company
- Provided exceptional customer service and resolved customer issues
- Demonstrated strong problem-solving skills to address complex customer inquiries
- Maintained a high level of efficiency and accuracy in a demanding work environment.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Shift Manager
Mcdonalds
10.2017 - 02.2021
- Managed shift operations, ensuring smooth and efficient workflow
- Supervised inventory management to maintain adequate stock levels
- Trained and mentored team members to deliver exceptional customer service
- Collaborated with cross-functional teams to improve operational processes
- Ensured compliance with company policies and procedures
- Maintained a clean and organized work environment.
- Promoted a positive work environment through open communication and constructive feedback.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
Early Childhood Education -
Niagara College
04.2018
Skills
- Communication
- Leadership
- Problem-solving
- Adaptability
- Quick learner
- Multitasking
- Fast paced
- Shipping Documentation
- Logistics Management
- Logistics Coordination
- Customs Compliance
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Lead - Customer Service
Traffic Tech
04.2022 - Current
Shift Manager
Mcdonalds
10.2017 - 02.2021
Early Childhood Education -
Niagara College
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