Annie Anmol Gill
Brampton,ON
Summary
Highly motivated Loss Prevention Coordinator and business owner offering 11 years of retail experience including a background in Law. Proven leader with engaging demeanor and success working in demanding environments. Talented in training and mentoring successful teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DC Loss Prevention Coordinator
TJX Canada
01.2024 - Current
- Conduct audits that are designed to uncover associate dishonesty, paperwork errors, mitigateshrink exposure, and compliance to government regulations.
- Assist Internal Investigator with investigations, by providing critical evidence and tips that lead uncover dishonest associates.
- Implement an open-door policy that encourages associates to speak freely and protect our culture of honesty.
- Coordinated with DC Leadership to ensure seamless integration of loss prevention initiatives across all areas of the business.
- Calmly and efficiently address emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing associates to safety.
- Facilitate LP orientations for new hires GWA and Leadership.
- Lead the hiring process for security personnel, ensuring all shifts are fully staffed and trained to ensure the building has adequate service and coverage.
- Support a team of loss prevention and security, by providing guidance, support, and feedback.
- Lead the team to execute strategies in the DC to reduce misdirected cartons, pallets, and Dump Store usage.
DC Loss Prevention Associate
TJX Canada
07.2023 - 01.2024
- Regularly reviewed surveillance footage from CCTV cameras throughout the store to identify suspicious behavior.
- Maintained accurate records of all incidents reported including date, time, location, description, suspect information.
- Provided support for investigations into internal and external theft cases by gathering evidence and uncovering dishonesty.
- Reviewed inventories to recognize theft or shortage possibilities.
- Conducted audits to ensure processes are being followed accurately to reduce shrink.
Asset Protection Investigations Associate
Loblaws Inc.
03.2019 - 07.2023
- Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
- Streamlined shrink management program and trained Loss Prevention Officers.
Operations Manager, Customer Experience
Orangetheory Fitness
03.2017 - 03.2019
- Created comprehensive reports summarizing findings from investigations, audits, or other activities related to loss prevention
- Utilized strong leadership skills to manage a team of up to 30 coaches and sales associates.
- Implemented training programs for new employees on loss prevention procedures
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
Sales Associate
Marshalls TJX Companies
03.2013 - 03.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Diploma - Paralegal Studies
Sheridan College Polytechnic Institute - Brampton - Davis Campus
10.2017
Skills
- Crisis Management
- Detail Oriented
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Self Motivation
- Relationship Building
Certification
Private Security & Investigative Services Licence
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
References
References available upon request
Timeline
DC Loss Prevention Coordinator
TJX Canada
01.2024 - Current
DC Loss Prevention Associate
TJX Canada
07.2023 - 01.2024
Asset Protection Investigations Associate
Loblaws Inc.
03.2019 - 07.2023
Operations Manager, Customer Experience
Orangetheory Fitness
03.2017 - 03.2019
Sales Associate
Marshalls TJX Companies
03.2013 - 03.2019
Diploma - Paralegal Studies
Sheridan College Polytechnic Institute - Brampton - Davis Campus