Annick Saucier

Years of service with interruption

• Cater to elderly clients and their family members in order to achieve sales growth by securing client contracts and tailoring service plans based on individual customer requirements.
• Enhance customer loyalty by offering personalized solutions tailored to individual needs.
• Develop strong product knowledge to provide informed recommendations based on individual customer needs.
• Serve as the primary contact for employee inquiries related to pay, benefits, tax withholdings, and deductions – resolving issues efficiently while maintaining excellent customer service standards.

• Coordinate veterinarian schedules - examinations, surgeries and emergencies
• Offer a welcoming environment for patients, managing all requests and queries (email, text, internet site) with high efficiency and offering sales services in our boutique
• Coordinate IT tools (go to person for the practice management software and telephony system)
• Establish solid relationships with colleagues and all animal healthcare professionals

• Coordinate schedules
• Manage 8 receptionists
• Manage work relationships with healthcare professionals (8 specialists)
• Manage IT and material resources
• Establish a trusting relationship with upper management
• Manage billing and receivables