Volunteer - March 2019 - Food Bank Aylmer
Annick EKOUE-BLA
Ottawa,ON
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Accounting Clerk
Quickmarket
07.2023 - 06.2024
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Logistics Coordinator
dormakaba
09.2022 - 03.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Data Entry Clerk
Dormakaba
09.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Technical support agent
Concentrix
08.2020 - 08.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Cashier
Provigo
04.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Product Manager
Fabellashop
07.2018 - 12.2018
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Education
Masters Studies - Accounting and Financial Management
CESAG
Dakar, Senegal07.2017
Bachelor’s degree - Accounting and financial techniques
CESAG
Dakar, Senegal07.2015
Skills
- Microsoft Office Suite (Word, Excel, Power Point, Outlook)
- Management and general accounting
- Financial analysis and cash management
- Software Troubleshooting
- Reports Preparation
- Insurance Processing
- Spreadsheet Management
- Accounts Payable and Accounts Receivable
- Administrative and clerical support
- Office administration
- Professional communication
- Scheduling and calendar management
Interests
Photography, Music, Books
Software
Microsoft Dynamics
Pronto
Quickbooks
Sage
Webex
Power BI
Certification
- Accounting Fundamentals, CFI Certification - Sept 2023
- Suivi et évaluation d'un projet de développement, AFD - Oct 2024
- Introduction à l'analyse de données, CISCO - Aou 2025
- Stagiaire Chef Comptable, IIGSF - Sept 2025
Timeline
Accounting Clerk
Quickmarket
07.2023 - 06.2024
Logistics Coordinator
dormakaba
09.2022 - 03.2023
Data Entry Clerk
Dormakaba
09.2021 - 02.2022
Technical support agent
Concentrix
08.2020 - 08.2021
Cashier
Provigo
04.2020 - 07.2020
Product Manager
Fabellashop
07.2018 - 12.2018
Masters Studies - Accounting and Financial Management
CESAG
Bachelor’s degree - Accounting and financial techniques
CESAG
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