Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
Generic

Annicea Carreiro

Toronto,ON

Summary

With a robust foundation in customer service and team leadership, my focus is on elevating the customer experience through meticulous management and effective coaching. As the Customer Engagement Leader, I've honed my multitasking abilities to ensure operational excellence. We've successfully fostered an environment that prioritizes client satisfaction, thanks to a collaborative approach and a commitment to continuous improvement.

Overview

20
20
years of professional experience

Work History

Customer Engagement Leader/ Pet Care Manager

PetSmart
07.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers and maintained adequate cash supply.
  • Maintained clean and orderly checkout and sales floor areas by mopping and/or sweeping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Oversaw all aspects of facility maintenance, ensuring a clean, safe, and comfortable environment for both pets and employees.
  • Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions for animals in our care.
  • Advised clients on proper nutrition and care tailored specifically to their pets' unique needs.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Collaborated with veterinary professionals to provide top-notch medical care for pets under our supervision.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Associate Lead

Petsmart
03.2022 - 07.2022
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Part-time Sales Associate

PetSmart
10.2021 - 03.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Full-time Cake Decorator

Sweets From The Earth
03.2020 - 10.2020
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Full-time Baker

Glory Hole Doughnuts
06.2019 - 01.2020
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients, and closely monitoring proofing and frying processes.

Floral Clerk, Cashier, Cashier Trainer, Customer Service Personnel

Metro Ontario Inc.
01.2005 - 06.2019
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Assisted with inventory counts.
  • Wrote schedules for Head Cashier when they were on vacation.
  • Entered schedules for all departments into system and uploaded changes to punch clock.
  • Successfully completed payroll adjustments every Sunday ensuring that employees were paid correctly.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Trained new employees on POS systems.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Restocked and organized merchandise throughout store.

Health Information Management PROP Placement

George Brown College
04.2011 - 05.2011
  • Completed 169 hours of clinical practicum using ICD-10

Health Information Management Student Placement

Centre for Addiction and Mental Health
10.2010 - 04.2011
  • Completed 200 hours of clinical practicum.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bakery Essentials Certificate -

Bonnie Gordon College of Confectionary Arts
03.2013

Diploma - Health Information Management

George Brown College
Toronto, ON
05.2011

Diploma - Early Childhood Education

Stratford Career Institute
07.2009

OSSD -

St. Joseph’s College School
06.2006

Skills

  • SAP
  • A variety of POS Systems including Sweda
  • BDMS accounting systems
  • Microsoft Office
  • Communication
  • Organization
  • Multi-tasking
  • Accuracy in inventory counts
  • Meeting deadlines
  • Problem-solving
  • Attention to detail
  • Coaching and Training
  • Customer Service
  • Working knowledge of proper animal care

Languages

English
Professional Working
Portuguese
Elementary

Hobbies and Interests

  • Baking and cake decorating
  • Reading a variety of novels
  • Yoga and meditation
  • Swimming

References

Available upon request

Timeline

Customer Engagement Leader/ Pet Care Manager

PetSmart
07.2022 - Current

Associate Lead

Petsmart
03.2022 - 07.2022

Part-time Sales Associate

PetSmart
10.2021 - 03.2022

Full-time Cake Decorator

Sweets From The Earth
03.2020 - 10.2020

Full-time Baker

Glory Hole Doughnuts
06.2019 - 01.2020

Health Information Management PROP Placement

George Brown College
04.2011 - 05.2011

Health Information Management Student Placement

Centre for Addiction and Mental Health
10.2010 - 04.2011

Floral Clerk, Cashier, Cashier Trainer, Customer Service Personnel

Metro Ontario Inc.
01.2005 - 06.2019

Bakery Essentials Certificate -

Bonnie Gordon College of Confectionary Arts

Diploma - Health Information Management

George Brown College

Diploma - Early Childhood Education

Stratford Career Institute

OSSD -

St. Joseph’s College School

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Annicea Carreiro