Annica Hall
Alameda,CA
Summary
Results-driven and detail-oriented Senior Benefits Analyst with extensive experience in benefits administration, data analysis, and compliance. Proven ability to analyze and optimize employee benefits programs to align with organizational goals, regulatory requirements, and employee needs. Adept at managing complex benefits plans, driving improvements, and supporting large-scale benefits initiatives, including open enrollment and compliance. Highly skilled in data reporting, stakeholder collaboration, and vendor management, with a strong focus on driving operational efficiencies and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Benefits Analyst
Delta Dental Of California
06.2018 - 09.2023
- Managed the administration of employee benefits programs for over 4,000 employees, including health, dental, vision, life insurance, and wellness programs, ensuring timely and accurate plan enrollment and compliance.
- Conducted training and change management processes to improve operations.
- Improved quality processes for increased efficiency and effectiveness
- Led complex RFP and successfully implemented and launched the refreshed company wellbeing program, LiveWell.
- Managed a group of Wellbeing Champions and Wellbeing Teams Channel.
- Created our company wide Wellbeing summit, held yearly to promote program and improve participation. I partnered with cross functional teams for the week long summit that included speakers from difference benefit programs, mental health practitioners, dentists and more.
- Participate in yearly renewal process from strategy to implementation to communication.
- Project managed Open Enrollment by partnering internal teams to ensure plan changes are included in system configuration.
- Partnered with internal and external communications teams to create brand focused communication strategy including but not limited to, printed, digital and home mailers.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Explore trends, benchmarking data and employee feedback to make recommendations on how to enhance employee programs.
- Collaborated with cross-functional teams (HR, Payroll, Legal, Corporate Communications) to address and resolve employee benefits inquiries.
- Developed and maintained benefits-related reports and analytics, providing leadership with key insights into benefits utilization, cost trends, and employee feedback.
Benefits Analyst
The Gymboree Corporation
10.2015 - 06.2018
- Owned Health & Welfare plans and vendor relationships for core benefits (Medical, Dental, Vision, Flexible Spending and 401K)
- Administered company Retirement Plan and lead yearly audit
- Helped improve employee experience and engagement by exploring trends, analyze employee feedback, make recommendations to enhance our programs and provide data to back it up
- Functioned as subject matter expert on all vendor file interfaces (internally and externally) and insure data integrity across Health & Welfare and payroll platforms
- First point of contact for benefit reporting for cross functional teams
- Strong excel and analytical skills to process and audit Invoices; reconcile tax deferred plans and work with finance to fund programs biweekly/monthly
- Supported information systems to provide needed services and data to adhere to ACA and maintain records and ensure compliance
- Manage benefit enrollments, qualifying life events/termination and escalated eligibility and claim issues
- Partner with benefits team in developing and executing ongoing education across the three towers of business as part of our Total Rewards communications strategy
- Open Enrollment project management and assist with renewal decisions
- Provide excellent customer service to our employees and work with broker and insurance carriers to resolve escalated employee and claim issues
Patient Account Representative
Noran Neurological Clinic
06.2012 - 10.2015
- Provide support and counsel for all patient benefit and benefit inquiries
- Consult with insurance companies and patients with conflict resolution to recoup on losses and drive revenue
- Monitored patient accounts; Identified and evaluated billing errors and corrected account or claim through completion
- Contacted patients after insurance was calculated to obtain payments.
- Immediate account conflict reconciliation
- Medical coding
- Wrote appeals of medical necessity for medical doctors
- Initiated authorization requests to insurance companies for diagnostic imaging and botulinum toxins
- Accounts receivable and payment allocation
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Education
Bachelor of Science - Psychology
University of Minnesota
Minneapolis, MN12.2011
Skills
- Benefits Administration
- Data Analysis & Reporting
- Compliance & Regulatory Knowledge (ACA, ERISA, COBRA)
- Vendor & Stakeholder Management
- HRIS & Benefits Systems (ADP, Oracle) management
- Process Improvement & Optimization
- Project Management
- Cost-benefit analysis
- Employee Communications & Support
Timeline
Senior Benefits Analyst
Delta Dental Of California
06.2018 - 09.2023
Benefits Analyst
The Gymboree Corporation
10.2015 - 06.2018
Patient Account Representative
Noran Neurological Clinic
06.2012 - 10.2015
Bachelor of Science - Psychology
University of Minnesota
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