Annica Gordon

• Provided comprehensive office administration, supporting staff within the Cybersecurity Services
• Defined and maintained efficient business processes, ensuring consistent service delivery
• Demonstrated expertise in SharePoint organization and content management, aligning with business and data requirements
• Tracked and monitored annual budget and expenditures, addressing discrepancies for financial management
• Managed and coordinated briefing documents, facilitating informed decision-making by executive leadership
• Functioned as a liaison between office staff and various departments, ensuring effective communication and issue resolution
• Managed HR paperwork, including new hires, terminations, and payroll updates
• Contributed to the successful rollout of 1GX, addressing client concerns and providing guidance.

• Translated requirements captured from business units, stakeholder/clients’ into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams etc. and bridging between business and technical team to ensure a mutual understanding along with implementing the risk management for projects/products
• Prepared detailed project plan, work break down structure (WBS) and project schedules, allocated resources and monitored progress
• Managed change, identifying and resolving risks to ensure schedule is on track
• Conducted project review and creating status reports for management
• Evaluated existing financial processes, systems, and workflows to identify opportunities for improvement. Collaborating with the senior business analyst to propose and implement solutions aimed at enhancing efficiency, accuracy, and compliance
• Enforced compliance with best practices and methodologies such as Agile, Waterfall, ITIL and User Experience Design

• Provided project reporting and administrative support for the Strategic Planning Unit
• Managed time entry and reporting for Project Services, ensuring accurate data entry and monthly reporting
• Tracked and monitored annual budget and expenditures, addressing discrepancies, and ensuring financial compliance
• Administered RFP/Contract Management, maintaining service contracts and contract checklists
• Assisted in project management, ensuring effective coordination of activities
• Supported office administration for the IMTS department, reviewing expense claims and making travel arrangements.

• Managed all administrative tasks related to recruitment, including competition files and job postings
• Managed HR paperwork for new hires, terminations, and payroll updates
• Prepared salaried reports and shared them with management staff.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Answered and redirected incoming phone calls for office.
• Tracked various statistics and kept detailed records to support human resources department.

• Served as a liaison between office staff, ACSC, Regional Office, and Salary Administration
• Managed annual budget and expenditures, ensuring compliance with financial policies and procedures
• Led a team of 5 administrative support staff, overseeing assignments, schedules, and employee requests
• Trained and oriented new administrative staff on procedures and policies.
• Provided leadership with objective, independent assessments and recommendations for operational policies.
• Improved overall office organization by creating an efficient filing system and maintaining accurate records of all documents.