Annette Mariam John
Brantford,ON
Summary
Highly organized and detail-oriented Administrative Assistant with a strong background in customer service and management. Experienced in overseeing inventory, and ensuring accurate record-keeping to facilitate smooth daily operations. Skilled in Microsoft Office and scheduling tools, with strong communication skills for delivering client-centered support and addressing inquiries professionally. Known for reliability, accuracy, and multitasking , contributing to an efficient and productive workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
02.2023 - Current
- Coordinated Team Operations: Managed daily activities, guiding a team of 10 to maintain smooth operations.
- Customer Service Excellence: Delivered excellent customer support by responding to inquiries and resolving issues to maintain a positive experience.
- High Attention to Detail: Maintained precise order processing, cash management, and record-keeping, minimizing errors and optimizing efficiency.
- Team Supervision and Task Management: Assigned tasks efficiently and tracked progress to promote team productivity and uphold quality standards.
Order Management Specialist
LSEG (London Stock Exchange Group)
07.2021 - 08.2022
- Supported sales team in achieving lead generation goals by managing customer complaints and maintaining regular outbound calls with key strategic account holders.
- Managed high volumes of orders, meeting deadlines and maintaining accuracy consistently.
- Mentored 3 new hires in the last 6 months of my employment period.
Education
Post Graduate Diploma - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2023
Bachelor of Commerce - Taxation And Finance
Amrita University
04-2021
Skills
- Attention to detail
- Communication
- Customer Service
- Professionalism
- Microsoft Office
- Team Coordination
- Multitasking
- Leadership
- Adaptability
Languages
English
Full Professional
Certification
Canadian Red Cross - First Aid & CPR/AED level C
- Certificate number: 105276967
- Expiry Date: 2027-08-07
- Issue Date: 2024-08-07
- Issued in: ON
Timeline
Supervisor
Tim Hortons
02.2023 - Current
Order Management Specialist
LSEG (London Stock Exchange Group)
07.2021 - 08.2022
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Taxation And Finance
Amrita University
Post Graduate Diploma - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Sandeli S. ChauhanSandeli S. Chauhan
Team member at Tim HortonsTeam member at Tim Hortons
Emma PetyEmma Pety
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons