Annette Walker
Cornwall,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist, Accounts Receivable
Dentistry at Cornwall
Cornwall, Ontario
05.2024 - Current
- Managed patient check-in and appointment scheduling efficiently.
- Processed accounts receivable and maintained accurate billing records.
- Coordinated insurance verification and handled patient inquiries promptly.
- Assisted in maintaining office supplies and inventory for smooth operations.
- Utilized dental practice management software for data entry and reporting.
- Communicated effectively with patients to ensure a positive experience.
- Organized patient files, ensuring confidentiality and compliance with regulations.
- Processed customer payments accurately and promptly.
- Maintained accurate records of all accounts receivable transactions.
- Handled confidential information with discretion and professionalism.
- Responded to customer inquiries regarding their accounts receivable status promptly.
- Reconciled financial statements monthly to ensure accuracy of records.
- Resolved billing discrepancies in an efficient and effective manner.
- Followed up with customers who have not made payment by the due date.
Published author
01.2016 - Current
- Write and publish young adult fiction novels.
- The Unknown Truth 2016
- Converge 2020
Labourer
Matrix Logistics
01.2022 - 05.2024
- Operated forklifts to transport materials between loading and storage areas.
- Maintained cleanliness and organization of workspaces and equipment.
- Assisted in unloading shipments and sorting products for distribution.
- Followed safety protocols to ensure a secure working environment.
- Loaded and unloaded trucks efficiently to meet operational demands.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Stacked and arranged products on pallets according to size and weight requirements.
Companion worker
Nurse Next Door
03.2023 - 08.2023
- Provided companionship and support to clients in their daily activities.
- Assisted clients with personal care, including grooming and hygiene tasks.
- Engaged clients in meaningful conversations to promote emotional well-being.
- Monitored client health and reported changes to healthcare professionals.
- Prepared meals according to client dietary restrictions and preferences.
- Maintained a clean and safe environment for clients at all times.
- Maintained accurate records of all client interactions including changes in condition or behavior.
- Assisted clients with bathing, dressing, and incontinence care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
Reception
Bosse Dental Clinic
01.2008 - 01.2022
- Assisted in managing front office operations, including scheduling appointments and maintaining reception area cleanliness.
- Maintained a clean and organized reception area by stocking supplies, cleaning work surfaces, and organizing paper documents.
- Assisted with training new staff members on policies and procedures related to reception duties.
- Greeted visitors warmly at reception area while maintaining security protocols.
- Managed daily operations of the reception area including answering phones, responding to emails and filing paperwork.
- Managed patient scheduling and coordinated appointments for dental services.
- Processed insurance claims and verified patient coverage details efficiently.
- Assisted patients with billing questions and provided clear payment options information.
Bartender
Royal Canadian Legion
11.2017 - 03.2021
- Mixed and served beverages following established recipes and standards.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with patrons to provide exceptional customer service experience.
- Collaborated with kitchen staff to coordinate food and drink service efficiently.
- Implemented safety procedures to ensure a safe drinking environment for patrons.
- Managed cash register, processed payments, and balanced daily transactions accurately.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Police Foundations -
St. Lawrence College
Cornwall, Ontario05-2003
Social Services Worker -
St. Lawrence College
Cornwall, Ontario05-2000
O.S.S.D. -
Cornwall And Collegiate Vocational High School
Cornwall, ON06-1998
Skills
- Appointment scheduling
- Accounts receivable
- Insurance verification
- Dental software
- Billing processing
- Customer relationship management
- Office organization
- Patient communication
- Financial reconciliation
- Confidentiality compliance
- Problem solving
- Attention to detail
- Time management
- File management
- Documentation and reporting
- Office administration
- Verbal and written communication
- Multi-line phone system operation
Activities
- Party Time Entertainment, Cornwall ON, Raised funds for charity., 2012-present
- Christmas Family Cornwall ON, Yearly - Raise funds for a food basket, toys and clothing for a needy family.
- Big Sister with the Big Brother and Big Sister Organization
- Walk for ALS
Certification
- Certified CPR/First Aid
- Event planning
- Smart Serve certified
- Food handler training certificate
- MHE certified
- WHIMIS
Languages
English
Full Professional
French
Limited
References
References available upon request.
Timeline
Receptionist, Accounts Receivable
Dentistry at Cornwall
05.2024 - Current
Companion worker
Nurse Next Door
03.2023 - 08.2023
Labourer
Matrix Logistics
01.2022 - 05.2024
Bartender
Royal Canadian Legion
11.2017 - 03.2021
Published author
01.2016 - Current
Reception
Bosse Dental Clinic
01.2008 - 01.2022
Police Foundations -
St. Lawrence College
Social Services Worker -
St. Lawrence College
O.S.S.D. -
Cornwall And Collegiate Vocational High School