Annette Ricketts

• Coordinated daily schedules for plumbers and service calls to optimize response times.
• Managed incoming customer inquiries via phone and email to ensure timely resolution.

• Monitored dispatch board and adjusted call priorities to enhance response times based on caller needs.
• Assigned drivers to optimal routes to meet customer requirements and improve service delivery.
• Updated records of driver locations, delays, and cancellations to maintain accurate operational data.

• Coordinated communication among tow companies, CHP, PD, CPS, ADPS, and doctors to ensure timely and effective response.
• Managed scheduling of service requests to optimize response times and resource allocation.
• Coordinated incoming calls, directing them to appropriate personnel for timely response.
• Maintained accurate records of all communications and service requests for review.

Monitored incoming calls and dispatched service requests to relevant teams for efficient resolution.

• Coordinated with field personnel to facilitate timely responses to customer needs, enhancing service satisfaction.
• Dispatched calls for AAA and commercial towing, ensuring prompt service delivery.

Functioned as Emergency Dispatcher for towing companies in Northern California, handled high call volumes. Monitored progress and ETAs/PTAs of Tow Truck Drivers using D2000 system to streamline response times. Maintained customer contact. Using Maps books to give drivers a quicker route to call locations. Received call from CHP, PD, SO, and call boxes. Conducted training sessions for new dispatchers on standard operating procedures. and call receivers.