Annette Marshall
Behchokǫ̀,NT
Summary
Health and social services professional with over 20 years of progressive experience, including more than three years with the Government of the Northwest Territories in a northern and Indigenous community context. Current work focuses on supporting service integration in Behchokǫ̀ through cross-department coordination, relationship-building, and navigation of GNWT programs, policies, and procedures as they function in practice. Brings a systems perspective to identifying service gaps, improving continuity of service, and supporting integrated, person-centred delivery across departments and partners. Currently completing a Master of Social Work with applied training in program design, implementation, and evaluation (expected April 2026).
Overview
7
7
years of professional experience
Work History
Medical Social Worker
Government of the Northwest Territories (GNWT)
Behchokǫ̀, Northwest Territories
06.2024 - Current
- Provided medical social work services within northern and Indigenous community contexts using culturally safe, person-in-environment approaches.
- Completed comprehensive psychosocial assessments and coordinated care planning within interdisciplinary healthcare teams.
- Supported patients, families, and communities navigating complex health and social service systems in remote settings.
- Identified service gaps, access barriers, and system inefficiencies through day-to-day practice and case review.
- Contributed practice-informed insights to support effective program implementation and service delivery.
- Collaborated with health, social services, and community partners to improve coordination and continuity of care.
MSW Internal Rotation Practicum
Tlicho Community Service Agency
Behchokǫ̀, Northwest Territories
01.2023 - Current
- Apply program design, implementation, and evaluation principles within GNWT health and social service settings.
- Develop and use logic models and outcome frameworks to support service planning and evaluation.
- Conduct practice-informed analysis to identify service integration challenges and opportunities for improvement.
- Support cross-department and cross-agency collaboration initiatives aimed at strengthening coordinated service delivery.
- Translate frontline practice insights into system-level recommendations that support sustainable service integration.
Child Protection Social Worker
Tłı̨chǫ Community Services Agency
Behchokǫ̀, NT
10.2022 - 05.2024
- Coordinated services for children and families across health, education, justice, and community programs.
- Worked with multiple departments and community partners to support safety planning and continuity of care.
- Navigated legislation, policy, and procedures within complex family and community contexts.
- Facilitated collaborative case planning involving caregivers, schools, and service providers.
- Identified service barriers impacting families and supported practical solutions within existing systems.
- Applied culturally responsive, strengths-based approaches in a northern Indigenous community setting.
Home Care Social Worker-Care Coordinator
Health PEI
Summerside, PE
08.2021 - 05.2022
- Worked within a well-functioning interdisciplinary team to coordinate complex care for clients with medical and psychosocial needs.
- Led multi-agency care coordination to support safe transitions and continuity of care.
- Built collaborative working relationships with health providers and community partners to support integrated, person-centred service delivery.
Home Care Social Worker-Adult Protection
Health PEI
Summerside, PE
05.2021 - 08.2021
- Coordinated protective and support services with health providers, community agencies, and legal supports to ensure client safety and continuity of care.
- Navigated legislation and policy within complex capacity, consent, and risk situations.
- Facilitated collaborative planning with clients, families, and service providers using strengths-based and least-intrusive approaches.
Residential Care Assistant
Gillis Lodge
Belfast, PE
05.2019 - 06.2021
- Supported daily living, safety, and wellbeing of residents within structured care environments.
- Collaborated with multidisciplinary teams to implement individualized care and behavioural support plans.
- Documented observations and communicated changes in functioning to support coordinated care planning.
Education
Associate of Applied Science - Social Work
University of Windsor
Windsor, ON05-2026
Bachelor of Social Work (BSW) - Graduated 4.1 GPA
Dalhousie University
Halifax, NS05-2020
Skills
- Service integration and interdepartmental coordination
- Relationship-building with GNWT departments, Indigenous governments, and community partners
- Person-centred and strengths-based service delivery approaches
- Systems navigation and policy implementation in practice settings
- Identification of service gaps, duplication, and workflow barriers
- Collaborative planning and team-based service coordination
- Program design, implementation, and evaluation principles
- Practice-informed analysis and continuous improvement
- Culturally responsive practice in northern and Indigenous communities
- Professional communication and stakeholder engagement
Professional Development Certifications
- Commissioner of Oath (NWT) 2025
- DBT Certificate, Wilfrid Laurier University, 2022
- Psychological Assessment (Level B), Athabasca University, 2019
- DSM-5 / Abnormal Psychology, Athabasca University, 2019
- ASIST, 2024
- Mental Health First Aid, 2021
- Non-Violent Crisis Intervention (NVCI), 2026
- De-escalation of Potentially Violent Situations, 2022
Reporting Systems
- Cerner Clinical Systems, Health PEI,
- ISM, Health PEI
- Electronic Medical Records and Systems, (GNWT; HSSA)
- Matrix (GNWT)
Timeline
Medical Social Worker
Government of the Northwest Territories (GNWT)
06.2024 - Current
MSW Internal Rotation Practicum
Tlicho Community Service Agency
01.2023 - Current
Child Protection Social Worker
Tłı̨chǫ Community Services Agency
10.2022 - 05.2024
Home Care Social Worker-Care Coordinator
Health PEI
08.2021 - 05.2022
Home Care Social Worker-Adult Protection
Health PEI
05.2021 - 08.2021
Residential Care Assistant
Gillis Lodge
05.2019 - 06.2021
Associate of Applied Science - Social Work
University of Windsor
Bachelor of Social Work (BSW) - Graduated 4.1 GPA
Dalhousie University