Annette Lutz
Regina,SK
Summary
Seasoned in enhancing customer experiences and sales at Glenn’s Bar and Grill, I excel in POS operation and exceptional customer service. My leadership as an Owner/operator and expertise in upselling techniques significantly contributed to repeat business and customer satisfaction. Skilled in multitasking and fostering client relationships, I consistently resolve issues with efficiency and a proactive approach.
Overview
20
20
years of professional experience
Work History
Server Bartender
Glenn’s Bar and Grill
Calgary, Alberta
09.2018 - 11.2024
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Owner/operator Of Delivery Service
Annette Lutz
Regina, Saskatchewan
03.2008 - 06.2017
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Formed and sustained strategic relationships with clients.
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Identified needs of customers promptly and efficiently.
Server, Bartender
Rock Creek bar and Grill
Regina, Saskatchewan
02.2005 - 11.2009
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Balfour Collegiate
Regina, SKSkills
- Exceptional customer service
- Food sales and promotion
- Allergy awareness
- Effective customer upselling
- POS operation
- Customer service
- Multitasking and organization
- Upselling techniques
- Responsible beverage service
Timeline
Server Bartender
Glenn’s Bar and Grill
09.2018 - 11.2024
Owner/operator Of Delivery Service
Annette Lutz
03.2008 - 06.2017
Server, Bartender
Rock Creek bar and Grill
02.2005 - 11.2009
High School Diploma -
Balfour Collegiate
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