Annette Hernandez
Piru
Summary
Dynamic Front End Team Lead at Walmart with a proven track record in enhancing customer experiences and streamlining processes. Skilled in critical thinking and problem resolution, I successfully implemented training programs that boosted team efficiency and engagement. Adept in cash management, ensuring operational excellence across multiple checkout stations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
Santa Clarita, CA
11.2020 - Current
- Led front-end team to enhance customer experience through effective service strategies.
- Streamlined checkout processes, reducing wait times and improving transaction efficiency.
- Mentored junior front-end associates, fostering skill development and teamwork.
- Implemented new training programs for staff, increasing proficiency in customer engagement techniques.
- Monitored cash drawers in thirty-five checkout stations to verify adequate cash supply.
Cashier
McDonald's
Fillmore, CA
08.2019 - 11.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu inquiries and provided prompt service to enhance satisfaction.
- Maintained cleanliness and organization of work area to ensure compliance with hygiene standards.
- Collaborated with team members to streamline service workflow during peak hours.
- Handled cash management tasks, including balancing registers at the end of shifts.
Education
Bachelor in Medical Laboratory Science -
College of The Canyons
Valencia, CA08.2027
High School Diploma -
Fillmore High School
Fillmore, CA06.2020
Skills
- Active listening
- Critical thinking
- Problem resolution
- Venipuncture
- Order of draw
- Patient care
- Butterfly needle technique
- HIPAA compliance
Certification
- National Certified Phlebotomist Technician, NCCT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Team Lead
Walmart
11.2020 - Current
Cashier
McDonald's
08.2019 - 11.2020
Bachelor in Medical Laboratory Science -
College of The Canyons
High School Diploma -
Fillmore High School