Annette Gerth
Costa Mesa
Summary
Skilled key manager/bartender with 12 years of experience in the hospitality industry, specializing in team leadership and customer service excellence. Eager to learn and continue to grow.
Overview
14
14
years of professional experience
Work History
Bartender/Server
Hooters-Costa Mesa
Costa Mesa
07.2012 - Current
- Managed a team of employees, overseeing their daily tasks and ensuring efficient operations
- Effectively listened to, understood and clarified guest concerns and issues
- Implemented upselling strategies resulting in an increase in average check size
- Organized special events such as trivia nights or fundraisers to attract new customers
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Managing Market Partner
Monat Global Inc.
Costa Mesa
04.2020 - 04.2022
- Developed and maintained strong relationships with key clients, resulting in repeat business
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in customer satisfaction
- Utilized social media platforms such as LinkedIn to prospect for new leads and engage with potential customers
- Provided ongoing product training to clients, enabling them to maximize the value of their purchases
Bartender
Dos Torros-Huntington Beach
Huntington Beach
05.2015 - 08.2015
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Server
Fig and Olive-Newport Beach
Newport Beach
02.2015 - 06.2015
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Demonstrated knowledge of wine pairings with various dishes for recommendations based on customer preferences
Server
Endless Food and Fun
08.2011 - 10.2012
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Restaurant/Party Planning ∙ Balancing large parties
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
Education
BS - Marketing
CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS
06.2019
Skills
- Bartending
- Customer service
- Time management
- Restaurant experience
- Cash handling
Websites
Timeline
Managing Market Partner
Monat Global Inc.
04.2020 - 04.2022
Bartender
Dos Torros-Huntington Beach
05.2015 - 08.2015
Server
Fig and Olive-Newport Beach
02.2015 - 06.2015
Bartender/Server
Hooters-Costa Mesa
07.2012 - Current
Server
Endless Food and Fun
08.2011 - 10.2012
BS - Marketing
CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS