Annetrudy Sodeinde

• Identified customer needs and wants to enhance customer experiences and boost sales.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Provided product price information to customers.
• Worked varied hours to meet seasonal and business needs.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Analyzed customer data to identify trends and anticipate customer needs.
• Trained and mentored junior staff on customer service strategies and techniques.

• Oversee high-profile/revenue account base with federal government clients, organizing and managing projects while ensuring on-time implementation in collaboration with cross-functional teams
• Play key role in customer lifecycle management from customer acquisition through billing activation
• Develop timelines and goals for on-time project completion, locating necessary resources for execution
• Direct activities of multiple departments, forming collaborative teams that ensure completion
• Manage and resolve customer, sales, and field support issues
• Serve as liaison between company Field Care organization, billing, and other departments, successfully increasing communications and follow-through
• Identified, reviewed, and applied policies and procedures
• Nurtured relationships with customers, resulting in high satisfaction and retention levels
• Implemented continuous monitoring, resulting in swift resolution of issues on complex projects and higher levels of accuracy
• Former Army / Air Force Team Lead with knowledge of quote process for accounts while assisting with AAF contracts
• Fostered relationships with vendors to promote positive working relationships
• Drive team success through shared vision and recognition of quality performance
• Managed over 50 customer accounts while verifying monthly bills were within their contract limits
• Coordinated audits and led remediation efforts for identified deficiencies for Federal Government Accounts
• Effectively assumed role of back up supervisor when needed while managing assigned workload

• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Prepared and managed attorney travel itineraries to optimize scheduling.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Created spreadsheets to track client progress and document billable hours.
• Planned and organized internal and external events, meetings and conferences.

Reviews disciplinary hearing packets to ensure all packets are in compliance with current policy, including specific documentation and time frames.

For assigned cases schedules and provides notice to disciplinary hearing panel members, youth, witnesses and victims for all disciplinary hearings.

Ensures that disciplinary hearings are conveyed timely.

For assigned cases, maintains accurate records in the juvenile disciplinary database, including inputting data immediately after hearing.

Provides input and guidance in any agency policy or procedure changes impacting the hearing process.

Plays a key role in the constant assessment and improvement of the disciplinary hearing policy and process.

Attends all required meetings and trainings necessary to fulfill the position's duties.

• Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
• Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
• Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
• Analyzed client documentation and history to determine eligibility for immigration-related benefits.
• Assisted clients with immigration application completion to improve timeliness of case review and disposition.
• Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
• Contributed to client case file preparation and verified inclusion of required documentation.
• Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
• Conducted client intake interviews to determine client service need and eligibility.

• Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
• Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
• Managed payment agreements with vendors for office supplies and technology specialists.
• Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Coordinated office events, seminars and meetings for staff and clients.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Assisted with legal research on case law and conducted evidence examination and documentation.
• Trained attorneys and lawyers in use of legal information management systems and document organization.
• Created reports, presentations and other materials for executive staff.
• Negotiated and executed contracts on behalf of department.

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Delivered services to customer locations within specific timeframes.

• Adhered to appropriate legal scripting when required.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.