Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Annet Nambooze

Annet Nambooze

customer care representative
Montreal,QC

Summary

Driven customer care representative with 5 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills

coupled with special abilities in home care services.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Airtel uganda
Montreal, QC
01.2019 - 03.2023
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recommended potential products or services after analyzing customer needs.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.

Home Support Worker

Uganda Home of elderly care
Kampala, Uganda , Kampala, Uganda
02.2016 - 02.2021
  • Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing and grooming.
  • Organized recreational activities for clients in their homes or other community settings.
  • Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa.
  • Performed housekeeping duties, including laundry, vacuuming and dusting.
  • Planned and cooked meals according to the nutritional needs of each client.

Education

High School Diploma -

Kyambogo University
Kampala, Uganda
02.2015

Skills

  • Customer Service
  • Appointment Scheduling
  • Order Processing
  • Product and Service Knowledge
  • Inbound Call Management
  • child and elderly support
  • fast aid administration

Languages

English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Care Representative

Airtel uganda
01.2019 - 03.2023

Home Support Worker

Uganda Home of elderly care
02.2016 - 02.2021

High School Diploma -

Kyambogo University

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Annet Namboozecustomer care representative