Annessa Arsola
Newhall,CA
Summary
Dedicated Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Assistant Manager
STARBUCKS COFFEE COMPANY
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager
Brinker International, Chili's Grill & Bar
10.2012 - 03.2020
- Managed 15-20 employees per shift with positive and effective motivation.
- Adhere to company standards and service levels to increase sales and service levels to increase sales and minimize cost including food, beverage, supply, utility, and labor costs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Daily cash handling multiple cash drawers, drop safe, and bank deposits.
- Manage daily functions of restaurant to generate 3 million in annual sales.
- Hire and train new employees, conduct shift meetings, communicate job expectations to employees, maximize open table reservations and floor plan.
- Set financial targets, provide support to servers, hosts and back of house staff.
- Follow health and safety guidelines, forecast restaurant sales, maintain inventory, minimize waste.
- Helped managers enforce procedures and protocols through effective training strategies.
- Managed accounts payable, accounts receivable and payroll.
- Closed skill gaps identified in existing employees with well-coordinates courses.
- Performed restaurant walk throughs to maintain property excellence.
- Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Mansfield Timberview High School
Arlington, TX06.2008
Skills
- Customer Service
- Team Development
- Sales Building
- Analytical and Critical Thinking
- Inventory Control
- Effective Communicator
- Detailed Oriented
- Time Management
- Hiring and Training
- Financial Management
Timeline
Assistant Manager
STARBUCKS COFFEE COMPANY
11.2021 - Current
Manager
Brinker International, Chili's Grill & Bar
10.2012 - 03.2020
Some College (No Degree) -
Tarrant County College District
High School Diploma -
Mansfield Timberview High School
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