Annesa Abrahim
Brampton,ON
Summary
Results-driven candidate with successful track record of providing administrative support in a growing organization. Proven ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Always Connected Treatment Network
12.2022 - Current
- Maintained computer and physical filing systems
- Submit month end reports for client and contractor invoicing purposes
- Manage and onboard clients for all third party contractors and ABA therapy programs
- Monitor and manage security access cards and photo ID cards all new staff
- Monitor and maintain all office equipment among three locations
- landlord, IT server room based on organizational needs within security systems or in coordination with site-specific building security
- Administer and monitor security cameras for any security issues
- Responsible for daily on-call shifts in the morning and night
- Mange and distribute communications for regularly scheduled maintenance, and emergent work repairs
- Chair the Joint Health and Safety Committee
- Conduct regular inspections of three facilities inclusive of weekly safety inspections, and monthly fire drills and evacuation drills
- Conduct analysis and prepare presentations with recommendations for financial management and improving operational practices, solutions, and contractor management
Crisis Services Program Assistant
Canadian Mental Health Association Peel Dufferin
11.2020 - Current
- Schedule 40 frontline workers among 12 roles on a 14-week rotation
- Ensure all CSW and nurses registration are up to date and in good standing
- Manage schedules for two clinical managers and support clinical director external partner meetings
- Create and manage statistical data and reporting to funders
- Present monthly data to partners; Regional Police, Roots Community Service, Punjabi Community Health Centre and Local Health Integrated Network
- Prepare excel and PowerPoint presentations to visualize program efficiencies and identify gaps
- Create, revise, and improve system and procedures by using LEAN operating practices
- Served as a liaison for finance, operations, IT and marketing departments.
- Prepare agendas, record and distribute accurate minutes and action items as per agency templates; track and update action items from meetings
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Order medical supplies for Behavioral Support Nurses and assist with pre-screening referrals
- Conducted research and analyzed data to inform program decisions.
- Conducted research to assist with routine tasks and special projects.
- Identified communication channels to set roadmap to distribute information.
Program Assistant, Justice Services
Canadian Mental Health Association Peel Dufferin
08.2015 - 10.2020
- Administratively supported a team of 22 case managers and the Manager of Mental Health and Justice Services, Systemwise, and Housing and Support In Peel
- Provide executive office coverage when needed
- Managed and coordinated schedules for translators, and three forensic psychiatrists
- Participated and supported several committees including the Peel Human Services and Justice Coordinating Committee, Alternative Resolution Court Committee and Documentation Management Committee
- Assisted in the development of data tracking and reporting mechanisms to ensure completion of policy required tasks
- Audited highly confidential client data on a regular basis to ensure compliance, and quality assurance according to Central West LHIN requirements
- Maintained two separate petty cash floats of $500.00 and $1000.00 as well as organizational credit card
- Processed and tracked all incoming donations from the Brampton courthouse and Client Wellness Committee
- Reviewed referrals from correctional facilities to assess eligibility and risk for group and case management services
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed user manuals for admins to enhance training upon onboarding
Event Coordinator
Amazing Adventures Playland
01.2016 - 05.2018
- Managed administrative logistics of events including contract signing, fee collection using POS, promotion, catering, and all other vendor coordination, set up and clean up
- Evaluated floor plans and processes for health and safety compliance as well as cleaning and sanitation of the facility
- Worked with clients to plan their event and successfully execute their event from start to finish
- Trained all new customer service staff
- Supervise contractors for and resolved concerns inclusive cleaning, maintenance and security
- Ensuring that basic facilities, such as water and heating, are well-maintained
- Ensured maintenance of company fleet
- Planned and executed build, design and staffing for the opening of facilities in Mississauga and Burlington
Literacy Research Assistant
Region of Peel
05.2013 - 08.2014
- Prepared and updated spreadsheets for pre-authorized payment accounts and accounts to be closed
- Prepared vendor payments report and paid bills at bank
- Wrote and typed all company closing letters for the Chief Financial Officer
- Contacted all vendors to close all accounts through email, fax and phone calls
- Faxed and e-mailed letters to vendors and lawyers
- Organized files by date, vendor, city, property, etc
- Before filing
Financial Administrator
Transglobe Apartment REIT
05.2012 - 07.2012
- Prepared and updated spreadsheets for pre-authorized payment accounts and accounts to be closed
- Prepared vendor payments report and paid bills at bank
- Wrote and typed all company closing letters for the Chief Financial Officer
- Contacted all vendors to close all accounts through email, fax and phone calls
- Field and supported all questions and concerns for properties under company in the Toronto area
- Faxed and e-mailed letters to vendors and lawyers as needed
- Created an organized ap physical and electronic filing system for all Toronto properties
Office Manager
AHA Auto Parts
01.2009 - 09.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Child Development - Child Development
Seneca College
Toronto, ON04.2015
Skills
- Microsoft Suite, Excel, Word, Project, Outlook
- Calendars & Tasks Certification and Visio
- Grant Writing Workshop Certificate
- Canva, Zoom, Kahoot, G Suite
- Columbia Suicide Severity Rating Scale (C-SSRS) trained
- Safe Management Crisis Intervention
- Valid Driver's License
- CPR, level C
- Financial Reporting
- Multitasking and Organization
- Service Delivery Management
- Financial Reporting
- Process Improvement
- Multitasking and Organization
- Service Delivery Management
Certification
ASSIST CertificationMental Health First Aid CertificationCompassion Fatigue CertificateTartan Trained (International ProjectManagement Training)
Timeline
Office Manager
Always Connected Treatment Network
12.2022 - Current
Crisis Services Program Assistant
Canadian Mental Health Association Peel Dufferin
11.2020 - Current
Event Coordinator
Amazing Adventures Playland
01.2016 - 05.2018
Program Assistant, Justice Services
Canadian Mental Health Association Peel Dufferin
08.2015 - 10.2020
Literacy Research Assistant
Region of Peel
05.2013 - 08.2014
Financial Administrator
Transglobe Apartment REIT
05.2012 - 07.2012
Office Manager
AHA Auto Parts
01.2009 - 09.2010
Bachelor of Child Development - Child Development
Seneca College
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