Annesa Abrahim
Brampton,ON
Summary
Results-driven candidate with successful track record of providing administrative support in a growing organization. Proven ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Always Connected Treatment Network
Mississauga, ON
12.2022 - Current
- Maintained computer and physical filing systems
- Submit month end reports for client and contractor invoicing purposes
- Manage and onboard clients for all third party contractors and ABA therapy programs
- Monitor and manage security access cards and photo ID cards all new staff
- Monitor and maintain all office equipment among three locations
- landlord, IT server room based on organizational needs within security systems or in coordination with site-specific building security
- Administer and monitor security cameras for any security issues
- Responsible for daily on-call shifts in the morning and night
- Mange and distribute communications for regularly scheduled maintenance, and emergent work repairs
- Chair the Joint Health and Safety Committee
- Conduct regular inspections of three facilities inclusive of weekly safety inspections, and monthly fire drills and evacuation drills
- Conduct analysis and prepare presentations with recommendations for financial management and improving operational practices, solutions, and contractor management
Crisis Services Program Assistant
Canadian Mental Health Association Peel Dufferin
Brampton, ON
11.2020 - Current
- Schedule 40 frontline workers among 12 roles on a 14-week rotation
- Ensure all CSW and nurses registration are up to date and in good standing
- Manage schedules for two clinical managers and support clinical director external partner meetings
- Create and manage statistical data and reporting to funders
- Present monthly data to partners; Regional Police, Roots Community Service, Punjabi Community Health Centre and Local Health Integrated Network
- Prepare excel and PowerPoint presentations to visualize program efficiencies and identify gaps
- Create, revise, and improve system and procedures by using LEAN operating practices
- Served as a liaison for finance, operations, IT and marketing departments.
- Prepare agendas, record and distribute accurate minutes and action items as per agency templates; track and update action items from meetings
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Order medical supplies for Behavioral Support Nurses and assist with pre-screening referrals
- Conducted research and analyzed data to inform program decisions.
- Conducted research to assist with routine tasks and special projects.
- Identified communication channels to set roadmap to distribute information.
Program Assistant, Justice Services
Canadian Mental Health Association Peel Dufferin
Brampton, ON
08.2015 - 10.2020
- Administratively supported a team of 22 case managers and the Manager of Mental Health and Justice Services, Systemwise, and Housing and Support In Peel
- Provide executive office coverage when needed
- Managed and coordinated schedules for translators, and three forensic psychiatrists
- Participated and supported several committees including the Peel Human Services and Justice Coordinating Committee, Alternative Resolution Court Committee and Documentation Management Committee
- Assisted in the development of data tracking and reporting mechanisms to ensure completion of policy required tasks
- Audited highly confidential client data on a regular basis to ensure compliance, and quality assurance according to Central West LHIN requirements
- Maintained two separate petty cash floats of $500.00 and $1000.00 as well as organizational credit card
- Processed and tracked all incoming donations from the Brampton courthouse and Client Wellness Committee
- Reviewed referrals from correctional facilities to assess eligibility and risk for group and case management services
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed user manuals for admins to enhance training upon onboarding
Event Coordinator
Amazing Adventures Playland
Mississauga, ON
01.2016 - 05.2018
- Managed administrative logistics of events including contract signing, fee collection using POS, promotion, catering, and all other vendor coordination, set up and clean up
- Evaluated floor plans and processes for health and safety compliance as well as cleaning and sanitation of the facility
- Worked with clients to plan their event and successfully execute their event from start to finish
- Trained all new customer service staff
- Supervise contractors for and resolved concerns inclusive cleaning, maintenance and security
- Ensuring that basic facilities, such as water and heating, are well-maintained
- Ensured maintenance of company fleet
- Planned and executed build, design and staffing for the opening of facilities in Mississauga and Burlington
Literacy Research Assistant
Region of Peel
Brampton, ON
05.2013 - 08.2014
- Prepared and updated spreadsheets for pre-authorized payment accounts and accounts to be closed
- Prepared vendor payments report and paid bills at bank
- Wrote and typed all company closing letters for the Chief Financial Officer
- Contacted all vendors to close all accounts through email, fax and phone calls
- Faxed and e-mailed letters to vendors and lawyers
- Organized files by date, vendor, city, property, etc
- Before filing
Financial Administrator
Transglobe Apartment REIT
Toronto, ON
05.2012 - 07.2012
- Prepared and updated spreadsheets for pre-authorized payment accounts and accounts to be closed
- Prepared vendor payments report and paid bills at bank
- Wrote and typed all company closing letters for the Chief Financial Officer
- Contacted all vendors to close all accounts through email, fax and phone calls
- Field and supported all questions and concerns for properties under company in the Toronto area
- Faxed and e-mailed letters to vendors and lawyers as needed
- Created an organized ap physical and electronic filing system for all Toronto properties
Office Manager
AHA Auto Parts
Brampton, ON
01.2009 - 09.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Child Development - Child Development
Seneca College
Toronto, ON04.2015
Skills
- Microsoft Suite, Excel, Word, Project, Outlook
- Calendars & Tasks Certification and Visio
- Grant Writing Workshop Certificate
- Canva, Zoom, Kahoot, G Suite
- Columbia Suicide Severity Rating Scale (C-SSRS) trained
- Safe Management Crisis Intervention
- Valid Driver's License
- CPR, level C
- Financial Reporting
- Multitasking and Organization
- Service Delivery Management
- Financial Reporting
- Process Improvement
- Multitasking and Organization
- Service Delivery Management
Certification
ASSIST CertificationMental Health First Aid CertificationCompassion Fatigue CertificateTartan Trained (International ProjectManagement Training)
Timeline
Office Manager
Always Connected Treatment Network
12.2022 - Current
Crisis Services Program Assistant
Canadian Mental Health Association Peel Dufferin
11.2020 - Current
Event Coordinator
Amazing Adventures Playland
01.2016 - 05.2018
Program Assistant, Justice Services
Canadian Mental Health Association Peel Dufferin
08.2015 - 10.2020
Literacy Research Assistant
Region of Peel
05.2013 - 08.2014
Financial Administrator
Transglobe Apartment REIT
05.2012 - 07.2012
Office Manager
AHA Auto Parts
01.2009 - 09.2010
Bachelor of Child Development - Child Development
Seneca College