Anne Marie Francis

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Reconciled parts and services reports
• Worked with CDK software

• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Managed senior-level personnel working in marketing and sales capacities.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Handled day-to-day accounting processes to drive financial accuracy.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

•Accounts Payable/Receivable, payroll, payroll remittance, bank and visa reconciliation, electronic ROE’s, invoicing, year end readiness.