Anne Lucie Fone
Gatineau,QC
Summary
Goal-oriented manager with distinguished experience in Retail industry and proven leadership abilities. I am an Expert in increasing productivity and customer satisfaction while driving revenue and sales. I am also committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Sales Manager
03.2024 - Current
- Assist customers with their orders and requests
- Zooned and cleaned the store
- Ensuring that the department is fully stocked with merchandise and is ready for business
- Receive and place inventory
- Hire and trained associate
- Perform the sales report
- Perform the inventory
- Act as a key holder
Sale Supervisor
Chemin de Moda
Ottawa, Ontario
02.2020 - 03.2022
- Assist Customers with their orders and requests
- Zoomed the store and cleaned it
- Ensuring that department is fully stocked with merchandise and is ready for business
- Receive and put the stocks
- Perform the sales report
- Act as a key holder
Teaching Assistant
University of Ottawa
Ottawa, Ontario
09.2018 - 12.2019
- Invigilate exams as requested by the professor
- Assist students during office hours on a one-to-one basis or in group
- Answer the requests of the students when needed
- Prepare the exam Sheets
- Mark exams
- Record Exams notes on the Bright space
- Other related tasks requested by the professor
Service specialist
Wal-Mart Customer Service
Brandon, Manitoba
11.2016 - 08.2018
- Practicing the 3 Meter Attitude
- Answering Customer calls and the register calls promptly
- Zoomed the department
- Maintaining 100% in stock always
- Meeting Customer's needs by assisting them with their requests
- Make quality referrals to coworkers when needed
- Open and close the register when needed
Education
Master's degree - Economics, Course Option
University of Ottawa
Ottawa, Ontario05-2020
Bachelor's degree - Economics
Brandon University
Brandon, Manitoba05-2015
Bachelor's degree - Economics and Management, Specializing in Economic Engineering
University of Yaoundé II
Soa, Cameroon10-2011
Skills
- Customer loyalty
- Rigor and organization
- Task delegation
- Google Suite and Microsoft Office
- Business strategy development
- Rapid decision-making
- Customer empathy
- Professional autonomy
- Responsiveness to market trends
- Adaptability to change
- Team management techniques and team motivation
- Results-oriented culture
- Customer profiling
- Customer service and sense of belonging
Languages
English: Advanced level in oral and written expression
French: Perfect command of spoken and written expression
German: Beginner level in oral and written expression
Timeline
Sales Manager
03.2024 - Current
Sale Supervisor
Chemin de Moda
02.2020 - 03.2022
Teaching Assistant
University of Ottawa
09.2018 - 12.2019
Service specialist
Wal-Mart Customer Service
11.2016 - 08.2018
Bachelor's degree - Economics and Management, Specializing in Economic Engineering
University of Yaoundé II
Bachelor's degree - Economics
Brandon University
Master's degree - Economics, Course Option
University of Ottawa