Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annelle Coley

Brampton,ON

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

25
25
years of professional experience

Work History

School Photographer

Edge Imaging Inc.
Brampton, Ontario
07.2024 - 12.2024
  • Photograph a variety of subjects, both children and adults, individually or in groups.
  • Set up and break down professional photography equipment.
  • Coordinate the photo session day at the school to ensure an efficient day.
  • Address a variety of school administrators', teachers', and students' requests.

Personal Fitness Trainer

Self-Employed
Brampton, ON
05.2021 - 04.2024
  • Communicate with clients to determine goals and perform client assessments.
  • Supply clients with list of exercises and activities.
  • Assist clients with developing reasonable diets and nutritional guidelines.
  • Educate clients on importance of health and wellbeing by explaining benefits of functional exercises and methods to obtain maximum results.
  • Train clients one-on-one and groups to optimize exercises and proper training techniques.
  • Create personal and enjoyable training experiences for clients.

Basketball Club Manager

Community and Volunteer work
Bram, ON
02.2012 - 03.2020
  • Dealt with parent and club member grievances and complaints promptly.
  • Engaged with parents and players frequently to understand needs and resolve concerns.
  • Scheduled and coordinated team and club events, activities and travel plans.
  • Inventoried equipment and supplies to support team needs and keep program operating smoothly.
  • Distributed uniforms, gear and rosters to team members each season.
  • Verified team and player information before matches to maintain recordkeeping accuracy.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved club marketing strategies and researched ways to connect with community and increase revenue.

Licensed Aesthetician/ Spa Owner

Precious Oasis Beauty and Spa
Brampton, ON
02.2008 - 02.2011
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Educated clients on skincare techniques based on skin type and individual needs.
  • Consulted customers and answered questions about desired treatments.
  • Conducted private client consultations.
  • Boosted repeat patient appointments and sales by offering reliable, quality service.
  • Completed facial treatments and brow services.
  • Delivered gentle hair removal using wax and laser methods.
  • Provided makeup application services.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Created and updated client profile notes to document treatments and preferences.
  • Recommended home care regimen for desired results.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Meticulously maintained spa appearance and cleanliness.
  • Set up patient rooms and sterilized equipment.
  • Prepared service area and equipment for client visits.

Licensed Insurance Advisor

RBC General Insurance
Mississ, ON
05.2002 - 02.2007
  • Communicated with clients by phone and email to answer questions and offer services.
  • Attended continuing education courses to maintain insurance license.
  • Answered insurer questions regarding policyholders.
  • Conducted research to identify ideal coverage options for customers.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Collaborated with Team managers to discuss process and quality improvements.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.

Customer Service Representative

Bell Canada
Mississauga, ON
04.2000 - 05.2002
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service to Bell Canada customers.
  • Educated customers on special pricing opportunities and company offerings.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.

Fido Representative/Assistant Manager

News Canada Marketing
Mississauga, ON
07.1999 - 04.2000
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Educated customers about policies, contracts and payment amounts.
  • Educated customers on plan and carrier options with details.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Oversaw daily staffing needs and handled scheduling for store employees.

Education

Certificate - Personal Training Specialist

AnnelleCanfitPro
Toronto, ON
05.2021

Advanced Diploma - Esthetics And Nail Care Technology

Mellennia Institute of Esthetics
Brampton
10.2006

Diploma - Business Management

George Brown College
Toronto, ON
05.1999

Skills

  • Client Relations and Retention
  • Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • Issue Resolution
  • Work Prioritization
  • Positive and Constructive Feedback
  • Team Building and Leadership
  • Decision Making
  • Continuous Improvement
  • Conflict Resolution Techniques
  • Teamwork and Collaboration
  • Team Leadership
  • Managing Operations and Efficiency
  • Technical Proficiency
  • Documentation and Reporting

Timeline

School Photographer

Edge Imaging Inc.
07.2024 - 12.2024

Personal Fitness Trainer

Self-Employed
05.2021 - 04.2024

Basketball Club Manager

Community and Volunteer work
02.2012 - 03.2020

Licensed Aesthetician/ Spa Owner

Precious Oasis Beauty and Spa
02.2008 - 02.2011

Licensed Insurance Advisor

RBC General Insurance
05.2002 - 02.2007

Customer Service Representative

Bell Canada
04.2000 - 05.2002

Fido Representative/Assistant Manager

News Canada Marketing
07.1999 - 04.2000

Certificate - Personal Training Specialist

AnnelleCanfitPro

Advanced Diploma - Esthetics And Nail Care Technology

Mellennia Institute of Esthetics

Diploma - Business Management

George Brown College

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Annelle Coley