Annelies Munyabarenzi

1-800 OCAN Program
- Provide general information and referral services for federal government programs to a wide range of clients.
- Efficiently handle inquiries, providing accurate and helpful information regarding federal programs and services.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.

Labour Standards Program
- Assisted employees of federally regulated companies who faced workplace issues such as wrongful termination, abuse, or unpaid wages.
- Conducted initial assessments of clients' cases, recorded details, and arranged callbacks with specialists to determine the validity of their claims.
-Provided guidance and referrals to clients, helping them navigate their rights and available resources.
- Assisted clients with applications and forms related to their cases, ensuring accurate and timely submissions.

• Managed client relations by coordinating the destruction of unsold products from major companies, such as Pfizer, ensuring proper protocols and compliance
• Assisted retailers and companies in checking in their orders sent for destruction, maintaining accurate records, and organizing logistics.

• Assisted customers with their electronic needs, including mobile phones, accessories, and other related products
• Provided excellent customer service by understanding customer requirements and recommending suitable products and solutions.
• Handled sales transactions, returns, and exchanges while maintaining a high level of customer satisfaction
• Managed inventory, organized displays, and ensured that the store environment was clean and inviting