Anneke D. Harris
Fairfield
Summary
Experienced professional with strong communication, organizational, and relationship building skills. Proven ability to contribute to company growth and success by leveraging expertise to make a meaningful impact.
Professional in customer service with strong foundation in teleservices. Skilled at handling high-volume calls, resolving inquiries, and providing exceptional support to clients. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Known for excellent communication skills, problem-solving abilities, and maintaining high standards of performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Childcare Provider/Owner Operator
The Kid's Academy Child Care
10.2014 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Tele-Service Representative
Social Security Administration
09.2010 - 02.2014
- Provided essential services to beneficiaries, representative, and the American Public
- I communicate with the public via the national 800 number and by written correspondence
- I am consistently available to assist callers with courtesy, empathy and professionalism
- I also use the 800# Referral Menu to assist callers in contacting other relevant Social Service agencies for housing assistance, medical assistance, non-profit organizations and local field offices
- Additional duties consist of correcting cases with missing or incorrectly posted earnings, routine change of addresses and direct deposit, processing non-receipts, providing status inquiries on pending claims, handling Medicare enrollment/termination inquiries, and scheduling appointments for benefits
- I also process request to administratively waive Title II and Title XVI overpayments or establish installment agreements for beneficiaries
- I review the beneficiaries’ record and make the initial decision to approve the waiver and input the installment agreement or deny the request
- Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.
- Reduced escalations by effectively resolving conflicts through active listening, problem-solving skills, and professional demeanor during difficult conversations.
Personal Service Coordinator
Anka Behavioral Health
04.2010 - 09.2010
- Provide integrated case management services to program participants
- Develop individual client service plans with consumers
- Provided education on substance abuse/chemical dependency/relapse prevention
- Model respect, caring, tolerant, ethical, and empowering relationships with all individuals served and employed
- Maintain and develop relationships with County staff and other system providers, fostering and improving communication, resulting in more practical application of program goals
- Provide comprehensive, long-term case management support and rehabilitative treatment services to individuals with psychiatric disabilities
- Assist individuals in securing and maintaining independent living (HUD housing), developing a support system, engaging in recreational activities, and securing employment
- The population served suffers from acute and persistent emotional, mental health, behavioral and substance abuse problems
Service Coordinator
Caminar/Laurel Gardens Facility
11.2007 - 09.2010
- Coordinate service delivery systems for Laurel Gardens housing project and assist tenants in accessing mainstream public assistance programs such as CalWorks, AFDC, food stamps, and social security
- Provide comprehensive, long-term case management support and rehabilitative treatment services to individuals with psychiatric disabilities
- Assist individuals in securing and maintaining independent living (HUD housing), developing a support system, engaging in recreational activities, and securing employment
- The population served suffers from acute and persistent emotional, mental health, behavioral and substance abuse problems
- Initiate involuntary holds when necessary to help restore client to pre-crisis level of functioning
- Assist in maintaining MediCal certification for Caminar Supported Housing Program, per California Code of Regulations
- Oversee the coordination of client referrals for low-income housing, ensuring excellent quality of care in accordance with the principles of social rehabilitation
- Oversee charting documentation, including admission and discharge summaries, and progress notes for Caminar housing program, Laurel Gardens
- Ensure that documentation meet all applicable standards and regulations according to agency, County, and Medi-Cal billing and quality assurance requirements
- Ensure services are being delivered appropriately and meet the needs of regulatory and funding agencies
- Act as a liaison, interfacing with various units within Solano County Mental Health including adult and children services, psychiatric and medical hospitals, law enforcement, and county jail
- Maintain and develop relationships with County staff and other system providers, fostering and improving communication, resulting in more practical application of the program’s goals
- Advise and consult with management team on the modifications of existing programs
- Participate in weekly case conferences
- Participate in Leadership Team meetings, including discussions regarding agency-wide program development and cooperation and emerging issues that may affect housing, client care, or the agency in general
- Participate in the activities of professional affiliation organizations, such as California Association of Social Rehabilitation Agencies (CASRA) as assigned
- Organize social and recreational activities and coordinate educational and safety forums for tenants and maintain productive working relationship with outside entities
- Provide one-on-one counseling and therapy for clients and their families
- Develop individual client service plans with consumers
- Maintain and develop relationships with County staff and other system providers, fostering and improving communication, resulting in more practical application of program goals
- Provide weekly groups on Mental Illness, Dual Diagnosis and Daily Living Skills
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Housing Coordinator
Caminar Inc
11.2007 - 04.2010
- Monitor grant renewals for HUD certified projects on a yearly basis
- Assist in the development of program’s budget in regards to properties and monitor financial reports to assure that expenditures stay within budget and that revenues are properly expended
- Coordination with Corporate Office - Track and manage rental incomes for 30+ rental units
- Identify need for new services and gaps in existing services
- Assist in development and implementation of new services as assigned
- Monitor the local housing rental market for Supportive Housing Program, keeping abreast of market rental rates, supply and demand of housing and other related conditions
- Ensure that leases, rental agreements, security deposit information, and other related documentation meet the requirements of all applicable laws and regulations and that all records are properly maintained, stored, and kept confidential
- Model respect, caring, tolerant, ethical, and empowering relationships with all individuals served and employed
- Pre-inspect housing units prior to client tenant move-in and out to reduce costs to the agency or client tenants
- Negotiate housing transactions including leases that result in sound business deals that benefit the clients served by the agency
- Resolve issues and disputes that may arise between and among tenants, landlords, the agency, and County housing-related staff for Supportive Housing Program
- Help client tenants get funds for security deposits, when appropriate, from Solano County
- Assist Case Managers with accessing Dual-Diagnosis Funding and Interim Funding from Solano County and appropriate agencies
- In depth knowledge of all Microsoft Office Products, Outlook, and contact management software
- Assist in the development of program’s budget in regards to properties and monitor financial reports to assure that expenditures stay within budget
Office Manager (coordinator)
Caminar Crisis Residential Facility
08.1999 - 11.2007
- Managed Office for crisis residential facility serving low-income, multi-cultural individuals with persistent mental illness
- Track and obtain renewal documents as necessary; licenses, certificates, etc
- Oversaw charting documentation, including admission and discharge summaries, and progress notes to ensure that documentation met all applicable standards and regulations according to agency, County, and Medi-Cal billing and quality assurance requirements
- In depth knowledge of all Microsoft Office Products, Outlook, and contact management software
- Ensure proper data collections (i.e
- Petty Cash, Invoices, Mileage and Expense Reimbursements)
- Conduct necessary trainings on new regulation and applicable laws and standard according to agency, County, and State
- Ensure all employees practice HIPPA compliance per regulations and requirements
- Ensure compliance of all Medical Records
- Accounts Payable/Receivable reconciliation for Corporate Office
- Grant Writing to ensure state funding for programs and operating expenses
- Ensure proper preparation for payroll system (ADP) for over 25 employees
- Handle all Human Resource issues and ensure employee acknowledgement of employee handbook
- Ensure training to all employees on computer software and applications necessary for job function
- Scheduling assistance to the Executive Director of Operations
- Track and maintain client intake and discharges per State regulations
Education
High School Diploma -
Fairfield High School
Fairfield, CA06-1997
Skills
- Patience and empathy
- Customer relations
- Troubleshooting
- Goal oriented
- Telephone communication
- Affordable Housing Knowledge
- Small business operations
- Multitasking and organization
- Accurate recordkeeping
- Affordable housing
- Office administration
- Effective communication
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Child Development Associate (CDA) Certificate
- Title 17 Regulations and Procedures
- HIPPA Compliance Certification
- Motivational Interviewing
- Case Management 101
- Dialectical Behavioral Therapy
- Cognitive Behavioral Therapy
- Microsoft Office Software/Applications
Timeline
Childcare Provider/Owner Operator
The Kid's Academy Child Care
10.2014 - Current
Tele-Service Representative
Social Security Administration
09.2010 - 02.2014
Personal Service Coordinator
Anka Behavioral Health
04.2010 - 09.2010
Service Coordinator
Caminar/Laurel Gardens Facility
11.2007 - 09.2010
Housing Coordinator
Caminar Inc
11.2007 - 04.2010
Office Manager (coordinator)
Caminar Crisis Residential Facility
08.1999 - 11.2007
High School Diploma -
Fairfield High School
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