Anne Webb
Chatham,ON
Summary
Dynamic mental health professional with expertise in client assessment and follow-up, developed through positions held at Linck Child Youth & Family Services. Demonstrated cross-cultural sensitivity and professionalism while enhancing client satisfaction and streamlining intake processes. Proven ability to manage high-pressure situations and maintain accurate records, ensuring efficient service delivery and improved outcomes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Mental Health & Development Intake Worker
Linck Child Youth & Family Services
04.2012 - Current
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Coordinated outreach events to raise awareness about available services, increasing community engagement and program enrollment rates.
- Actively participated in staff meetings and professional development opportunities, continuously seeking to enhance knowledge and skills related to intake work processes and best practices.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
- Collaborated with case managers to ensure seamless handover of client information after the intake process, expediting service delivery and improving overall outcomes.
- Increased case management effectiveness with timely data entry of client information into relevant systems.
- Supported continuous improvement efforts by providing feedback on current practices, identifying areas for potential enhancements in the intake process.
- Refined communication skills through extensive interactions with clients from various socio-economic backgrounds during the intake process, fostering trust and rapportbuilding.
- Promoted a welcoming environment for clients through compassionate communication and empathetic listening skills.
- Created a positive first impression of the organization by professionally representing its values during interactions with prospective clients seeking assistance or information about services offered.
- Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
- Maintained accurate and up-to-date client records.
Child/Family Consultant
Linck Child Youth & Family Services
04.1991 - 04.2012
- Supported children experiencing emotional or behavioral difficulties by implementing targeted interventions designed to promote resilience and self-regulation skills.
- Collaborated with multidisciplinary teams to develop comprehensive care plans that addressed the unique needs of each client.
- Maintained detailed records of client interactions, ensuring accurate documentation of services provided and outcomes achieved.
- Advocated on behalf of clients when interacting with external agencies such as schools or social services organizations.
- Empowered parents by teaching them skills for managing stressors within the home environment effectively.
- Identified available community resources and programs for families of disabled children.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
Bachelor Of Applied Science - Child Studies Major
University of Guelph
Guelph, ONSkills
- Professionalism and ethics
- Data entry proficiency
- Follow-up skills
- Cross-cultural sensitivity
- Client assessment
- Interviewing techniques
- Patient scheduling
Languages
English
Certification
Registered with the Ontario College of Social Workers & Social Service Workers
ASSIST Certificate
Non Violent Crisis Intervention Training (CPI)
Mental Health First Aid
G Class Driver's License
Timeline
Mental Health & Development Intake Worker
Linck Child Youth & Family Services
04.2012 - Current
Child/Family Consultant
Linck Child Youth & Family Services
04.1991 - 04.2012
Bachelor Of Applied Science - Child Studies Major
University of Guelph
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