ANNE TENO
Calgary
Summary
- Nine years in Family Support/Family Housing Facilitator beginning as front line worker and progressing to team lead and to a family wellness advocate/outreach role Ongoing professional development including: First Aid/CPR, NVCI, Mental Health First Aid, Suicide Intervention, Psychological First Aid, Motivational Interviewing, Naloxone training.
- Calm, professional and compassionate interaction with clients; able to diffuse and de-escalate conflict and provide problem solving, clarity.
- Excellent organizational and administrative skills; efficient with HMIS, HOMES, Netcare, ETO.
- Proven communication abilities; active listening, coaching, mentoring, collaborating, facilitating.
- Knowledge of mental health issues, community resources and accessibility Collaborative approach, liaise with departments and community partners high level of emotional intelligence.
- Experienced with providing high-quality care and support to diverse populations. Utilizes effective communication and empathy to address individual needs and enhance client satisfaction. Track record of creating and managing personalized care plans, ensuring comprehensive and compassionate care.
Overview
23
23
years of professional experience
Work History
Shelter Care Specialist/Family Housing Facilitator
Brenda’s House
04.2024 - 04.2025
- Completing telephone screenings using the ETO database
- Applying a solution-focused, strengths based approach to all families
- Case management; maintaining accurate client files
- Assessments, housing plans and goal reviews
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
Supported Living Assistant
Bethany Care Society
03.2021 - 04.2024
- Deliver and facilitate activities to seniors in effort to support and enhance daily living
- Case management; monitor health status
Family/Individual health & Wellness Advocate/Outreach
Inn From the Cold
03.2017 - 06.2019
- Advocacy; ensuring clients have access to education & options for dental, optometry, counselling, immunizations, physicians, prenatal care, referrals and other special health services
- Facilitate scheduled clinics, coordinate referrals with community based health resources/services
- Support; crisis intervention, attend appointments and meetings with clients and ensure optimal care
- Liaise, navigate and coordinate with community partners for optimal client care
- Improved client wellness by conducting comprehensive assessments and developing personalized plans.
- Enhanced customer satisfaction with empathetic listening and tailored recommendations for optimal health.
Team Lead: Family Support
Inn From the Cold
10.2011 - 06.2017
- Offer support and resources to families in crisis who are experiencing homelessness and facilitate programming and supervise operational activities for clients and up to 30 staff
- Facilitate/lead shelter team meetings, daily debriefs and guiding staff in new processes
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Administrative Nursing Assistant
Windsor-Essex Public Health Unit
01.2004 - 06.2006
- Triage referrals and correspond with physicians and health professionals
- Responsible for medical notations, transcriptions using terminology and physician’s dictations
- Maintained and updated all client files using an in-house designed database
- Provided emotional support to patients and families during difficult times, fostering trust and rapport with individuals under our care.
Communication Assistant
Teen Health Centre
01.2002 - 01.2005
- Performed daily communications support, including the coordination/design, PowerPoint and writing of staff newsletter, editing and proofreading, graphic design support
- Produced/designed print marketing materials and performed website/database updates
Education
Extension Certificate - Supportive Counselling Skills
Mount Royal University
03.2025
Certificate -
Sattva School of Yoga
01.2011
Certificate - Practical Nurse
St. Clair College
01.2008
Diploma - Journalism & Media
St. Clair College
Windsor, ON01.2003
Skills
- Active listening skills
- Behavioral support
- Medical terminology
- Therapeutic techniques
- Computer literate
- Care planning and safety evaluation
Timeline
Shelter Care Specialist/Family Housing Facilitator
Brenda’s House
04.2024 - 04.2025
Supported Living Assistant
Bethany Care Society
03.2021 - 04.2024
Family/Individual health & Wellness Advocate/Outreach
Inn From the Cold
03.2017 - 06.2019
Team Lead: Family Support
Inn From the Cold
10.2011 - 06.2017
Administrative Nursing Assistant
Windsor-Essex Public Health Unit
01.2004 - 06.2006
Communication Assistant
Teen Health Centre
01.2002 - 01.2005
Certificate -
Sattva School of Yoga
Certificate - Practical Nurse
St. Clair College
Extension Certificate - Supportive Counselling Skills
Mount Royal University
Diploma - Journalism & Media
St. Clair College
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