Anne-Sophie Lacoste
North Vancouver,Canada
Summary
Experienced Human Resources Professional with a 15-year track record in enhancing workforce efficiency and employee satisfaction within diverse organizational settings. Demonstrates expertise in strategic planning, talent acquisition, and performance management. Skilled in fostering a positive organizational culture through effective communication and conflict resolution strategies. Proven ability to drive employee engagement and retention through innovative HR practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Human Resources
Boughton Law Corporation
Vancouver, BC
10.2022 - Current
- Offered expert HR guidance to both employees and management, boosting overall satisfaction and resolving conflicts efficiently.
- Ensure legal compliance by monitoring and implementing HR legislative requirements.
- Develop and implement firm-wide HR programs and services, resulting in an increase in employee engagement and streamlined HR operations.
- Develop and interpret HR policies and practices, standardizing procedures and reducing policy-related disputes.
- Lead recruitment for diverse support positions, optimizing the hiring process to decrease time-to-fill.
- Manage compensation programs and conduct market data analysis, maintaining competitive pay practices and aligning salary structures, which contribute to an improvement in retention rates.
- Evaluate and recommend ongoing professional development and training for staff.
- Establish, monitor, and review annual budgets for the HR department.
- Coach and develop a team of three HR professionals.
Director, Human Resources, Mountain Division
Northland Properties, Grouse Mountain Resort
North Vancouver, BC
09.2018 - 10.2022
- Oversaw comprehensive HR strategy for multiple resort locations, enhancing employee engagement and operational efficiency.
- Assisted all business units in defining HR vision, goals, strategy, and objectives.
- Provided leadership and guidance on HR policies and programs to support the overall business and people goals of the company in all HR functions.
- Provided leadership and oversight to HR Generalists, who serve as the primary contact and strategic partner to the business.
- Collaborated with senior leadership to understand and deliver organizational goals by identifying areas of opportunity and implementing people initiatives within short and long-term planning.
- Investigated and proposed solutions for very complex and/or contentious Employee Relations cases in liaison with managers.
- Implemented software applications and the full suite of HR and Payroll programs.
- Managed employee engagement and wellness initiatives.
Manager, Human Resources
Capilano University
North Vancouver, BC
07.2018 - 11.2018
- Led a team of four HR professionals enhancing team efficiency and support by 20% through effective leadership and mentorship.
- Advised on Collective Agreement matters and provided guidance on HR issues, such as performance management and workplace accommodations, resulting in a reduction in HR-related conflicts.
- Participated in university-level committees on HR service delivery and business process improvement, contributing to operational efficiency and system enhancements.
- Investigated and resolved complaints, corrected policy violations, and managed collective bargaining processes, ensuring fair practices.
- Managed the ability/disability management program, including communication with stakeholders and managing accommodation requests, improving support and compliance for staff.
Senior Manager, Human Resources
The British Columbia Society for the Prevention of Cruelty to Animals
Vancouver, BC
09.2015 - 07.2018
- Coached managers on HR issues, including performance management, investigations, and policy interpretation, enhancing management effectiveness and reducing HR-related conflicts.
- Provided advice and interpreted collective agreements for three bargaining units, managed grievance resolution processes, and reduced unresolved grievances.
- Developed and managed a comprehensive disability management program, including workplace accommodations and return-to-work initiatives, resulting in a reduction in disability-related absences.
- Collaborated with department heads and branch managers to identify organizational needs and supported the creation of targeted training plans, improving team performance and engagement.
- Developed programs to drive employee engagement and communication, resulting in improving overall employee satisfaction and a more cohesive organizational culture.
- Oversaw health and safety and wellness initiatives, focusing on reducing work-related injuries and raising mental health awareness, which contributed to a decrease in workplace accidents and enhanced overall well-being.
Manager, Human Resources (temporary - Leave Coverage)
University of British Columbia, Faculty of Medicine, Dean’s Office
Vancouver, BC
04.2015 - 09.2015
- Advise managers and staff regarding University-wide Human Resources policies.
- Manage the full recruitment process and provide advice on career path planning.
Manager, Human Resources
Rosewood Hotel Georgia
Vancouver, BC
11.2010 - 04.2015
- Partnered with the HR Director to lead and optimize the hotel's HR functions, driving business outcomes and providing strong leadership to enhance team performance and efficiency.
- Oversaw the full-cycle recruitment, implementing processes and advising on staffing plans for each department, while ensuring alignment with the organizational needs of the Hotel.
- Managed the onboarding process for all new employees.
- Advised on HR management issues, including policies, employee engagement, conflict resolution, and performance management, resulting in effective issue resolution.
- Managed disability claims, work-related absences, and return-to-work plans, ensuring compliance with legislative requirements.
- Facilitated Rosewood Hotels & Resorts' mandated training programs.
Coordinator, Human Capital & Development
Pan Pacific Vancouver Hotel
Vancouver, BC
04.2007 - 11.2010
- Acted as a liaison between the associates and the Human Capital and Development team.
- Support the department with administrative work, responded to associates' inquiries.
- Coordinated and developed various associate relations programs.
- Act as a resource for managers and associates, such as coordinating the annual performance appraisals and probationary reviews.
- Assist with the administrative coordination of the Hotel's recruitment process, such as resume screening, reference checks, sign on for new hires, and orientation program.
- Assist with and administer work-related injury claim management in compliance with WCB legislation.
- Develop and launch a new recognition program.
Communication & PR Assistant
Renault Regional Corporate Office
Bordeaux, France
01.2006 - 08.2006
COMMUNICATION, CORPORATE AFFAIRS & PRESS RELATIONS ASSISTANT
Bordeaux Wine Council
Bordeaux, France
01.2005 - 07.2005
Education
Bachelor of Business Administration -
ECOLE DE COMMERCE EUROPEENE
Bordeaux, France01.2006
Business Administration Program -
CAPILANO UNIVERSITY
Vancouver, BC01.2004
Skills
- Employee engagement
- Talent Acquisition
- Leadership coaching
- Recruitment Strategies
- Employee Relations
- Performance Assessment
- Labour Relations
- Compensation Structuring
- Onboarding and Orientation
- Training development
- Benefits programs
- Regulatory Compliance
- Compliance
- HRIS systems
Affiliations
BC Human Resources Management Association
Training
- BCIT, Completed courses in recruitment, labour relations, and organizational behavior.
- Employers advisor, Occupational health & safety program requirements, claims management.
- Other, Bill 14 Anti-Bullying, Harvard Management Mentor Courses.
Others
- Flamenco dancing, running, swimming, tennis
- Member of the APF (Association des Paralyses de France)
- BC SPCA member
Languages
French
Native/ Bilingual
Spanish
Limited
Certification
- CPHR Candidate
Timeline
Manager, Human Resources
Boughton Law Corporation
10.2022 - Current
Director, Human Resources, Mountain Division
Northland Properties, Grouse Mountain Resort
09.2018 - 10.2022
Manager, Human Resources
Capilano University
07.2018 - 11.2018
Senior Manager, Human Resources
The British Columbia Society for the Prevention of Cruelty to Animals
09.2015 - 07.2018
Manager, Human Resources (temporary - Leave Coverage)
University of British Columbia, Faculty of Medicine, Dean’s Office
04.2015 - 09.2015
Manager, Human Resources
Rosewood Hotel Georgia
11.2010 - 04.2015
Coordinator, Human Capital & Development
Pan Pacific Vancouver Hotel
04.2007 - 11.2010
Communication & PR Assistant
Renault Regional Corporate Office
01.2006 - 08.2006
COMMUNICATION, CORPORATE AFFAIRS & PRESS RELATIONS ASSISTANT
Bordeaux Wine Council
01.2005 - 07.2005
Bachelor of Business Administration -
ECOLE DE COMMERCE EUROPEENE
Business Administration Program -
CAPILANO UNIVERSITY
Similar Profiles
McKenna StewartMcKenna Stewart
Banquet Server at Ashbury's at Boughton RidgeBanquet Server at Ashbury's at Boughton Ridge
Agnieszka ZdebAgnieszka Zdeb
Head Florist at Arrangements BoughtonHead Florist at Arrangements Boughton
Danielle ReadDanielle Read
Headteacher at Dunchurch Boughton CofE Junior AcademyHeadteacher at Dunchurch Boughton CofE Junior Academy