Anne Roberts
Victoria,BC
Summary
Highly organized Dispatch Assistant with strong experience in coordinating transportation logistics, managing dispatch communications, and facilitating timely deliveries. Exhibit strong skills in multi-tasking, problem-solving, and maintaining efficiency under pressure. Previous roles have demonstrated an ability to streamline operations, improve coordination efforts, and contribute positively to team dynamics.
Overview
8
8
years of professional experience
26
26
years of post-secondary education
1
1
Certification
Work History
Dispatch Assistant
Coldstar Solutions
Victoria, BC
04.2021 - Current
- Coordinated daily dispatch paperwork for Vancouver Island and ensured it was done on time
- Managed shipment schedules and tracked delivery progress using company software systems.
- Assisted drivers with route planning and provided necessary documentation for deliveries.
- Data entry
- Work with supervisor to ensure all information is up to date. (Trailers booked onto barges headed for the mainland)
- Route all 1st runs for day drivers ( have been starting to do 2nd runs too)
- Make suggestions for dispatching all incoming and outgoing routes at night
- Locking out trailers
- Helping to identify skids not marked
- Memorize paperwork coming in so I know what has come in or is coming in
- Print out daily delivery pick ups
- Slot all paperwork for South and process and back up all North paperwork
- Do up manifests for counts on important product such as chicken, Meadow Valley meats etc...
- Record trailers in bay doors
- Send out important daily emails
- Work with supervisor and warehouse crew to ensure accuracy
- Collaborated with warehouse staff to streamline loading processes and improve efficiency.
- Resolved logistical issues by coordinating with multiple departments to find solutions promptly.
- Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Prepared manifests and other relevant paperwork for driver pickups and deliveries.
- Reported delays, accidents, or other traffic and transportation situations.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Ordered supplies or equipment to issue to personnel.
Store Manager
Dollarama
Victoria, British Columbia
04.2018 - 05.2020
- Supervised daily store operations and ensured efficient workflow.
- Managed inventory levels and organized stock replenishment processes.
- Hired,trained and mentored new team members on store policies.
- Daily cash deposits
- Stocking
- Balancing cash and floats
- Computer data entry
- Set up and tear down of displays
- Monthly inventory counts
- Scheduling
Education
Business Management - Business Management
Camosun College
Duncan, BC 04.2002 - 04.2027
Business Administration -
Academy of Learning Career College
Victoria , BC 04.2020 - 04.2021
Skills
- Customer service
- Data entry
- Time management
- Knowledge of freight and transport/warehouse
- Strong computer skills
- Used to fast-paced environment
- Learn very quickly
- Love learning new things
- Knowledge of the Island
- Knowledge of Insite
- Knowledge of yard boards
- Knowledge of Tops for booking in trailers
- Routing of deliveries
- Ability to pivot and make split second decisions
- Processing paperwork
Certification
- First aid level 2
Timeline
Dispatch Assistant
Coldstar Solutions
04.2021 - Current
Business Administration -
Academy of Learning Career College
04.2020 - 04.2021
Store Manager
Dollarama
04.2018 - 05.2020
Business Management - Business Management
Camosun College
04.2002 - 04.2027