ANNE NDJENG
Bilingual Customer Service Representative
Gatineau,QC
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Experience Associate
Afriland First Bank
06.2023 - 04.2025
- Asked customers questions to determine, verify and solve common problems.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Bilingual Inside Sales Representative
CARIMO Empire Shop
03.2021 - 05.2023
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Bilingual Customer Service Representative
MTN Cameroon
11.2016 - 01.2021
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Management
University of Douala
Douala 05.2001 -
High School Diploma -
Atlantic Bilingula College
Douala 05.2001 -
Skills
Social media monitoring
CRM software
Client advocacy
Trend monitoring
Multitasking Abilities
Timeline
Customer Experience Associate
Afriland First Bank
06.2023 - 04.2025
Bilingual Inside Sales Representative
CARIMO Empire Shop
03.2021 - 05.2023
Bilingual Customer Service Representative
MTN Cameroon
11.2016 - 01.2021
Bachelor of Arts - Management
University of Douala
05.2001 -
High School Diploma -
Atlantic Bilingula College
05.2001 -
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