Anne McDonald
Dartmouth,Nova Scotia
Summary
Highly motivated professional with 4 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Owner
The Daily Clean
Dartmouth, Nova Scotia
07.2021 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Cleaner
Imperial Cleaning
Dartmouth, Nova Scotia
05.2020 - 06.2021
- Working a variety of positions - access control, cashier, recording and reporting any unusual activity to HRP or RCMP.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept sidewalks and driveways of debris.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Adhered strictly to safety protocols while performing job duties.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Virtual Assistant
Self Employed
Dartmouth
10.2016 - 05.2020
- Working in a retail environment to prevent theft and disturbances
- Working with team members and clients.
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Recorded accurate notes about each conversation into company database for future reference.
- Generated referrals from satisfied customers for additional business opportunities.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Maintained and recorded customer information in database.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Made appointments with interested customers according to schedule availability.
- Provided timely, courteous and knowledgeable responses to information requests.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Security Guard
Source Security and Investigations
Halifax
06.2016 - 09.2016
- Special events security, crowd control, event set up, and public relations
- Worked in co-operation with client in all aspects of security issues
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Reviewed security logs to ensure proper documentation was maintained.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Remote /Lead Telemarketer
Focus Cleaning
Dartmouth
01.2016 - 04.2016
- Created and maintained detailed records of customer interactions, feedback, orders, returns, and complaints.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained contact with existing clients via phone calls or emails to build relationships while also acquiring new leads through cold calling efforts.
- Cultivated strong relationships between customers and the organization by responding quickly to questions or concerns raised during conversations.
- Educated customers about product or service offerings meeting individual needs.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Made appointments with interested customers according to schedule availability.
- Broke down objections using friendly, persuasive strategies.
- Contacted private individuals or businesses by telephone to solicit sales.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous and knowledgeable responses to information requests.
- Collaborated with new customers to give details about company offerings.
Cleaner
GDI Integrated Facility
Halifax, Nova Scotia
10.2015 - 01.2016
- Fire Lane, working in co-operation with Halifax Regional Police and Parking Enforcement, Task was to keep fire lane clear of vehicles
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Adhered strictly to safety protocols while performing job duties.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Transported trash and hazardous waste to appropriate disposal area.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Personal Support Worker
Anson Care Giver
Dartmouth, Ontario
11.2014 - 10.2015
- Access control for industrial company, receiving visitors and providing proper ID cards, answering switchboard after business hours
- And access/egress for trucks and giving them directions
- Provided patient watch for major hospitals in the York Region area
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Transported clients to medical appointments or other destinations as needed.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Prepared meals according to dietary needs of individuals served.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Performed light housekeeping duties such as laundry services for residents.
- Ensured that all necessary supplies are available for providing quality patient care.
- Organized paperwork related to patient treatments and maintained accurate records.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
Education
Management of Cleaning Business - Certificate in Management
IAP Career College
Remote Learning09-2021
Certificate - First Aid CPR/AED
Canadian Red Cross
Dartmouth, NS03-2020
Certificate - Personal Support Worker
Kindred Home Care
Moncton, NB07-2014
Certificate - PAL - Restricted And Non-Restricted
York Region Firearms Academy
Richmond Hill, ON01-2008
Certificate - Law Enforcement - Police Sciences
Education Direct
Westmount, QC04-2005
Skills
- Excel, WordPerfect, Microsoft Wizard
- 10 years plus Security Experience
- Excellent communications, interpersonal and human relation skills
- Exceptional skills in problems identification and resolution
- Ability to constantly maintain high level of customer satisfaction
- Provide support services in the execution of marketing plans and assist the sales staff
- Administration Credit/Collections, bookkeeping
- Information management - receive, store, retrieve and disseminate information
- Through, results oriented, reliable, sense of commitment
- Business Management
- Administrative Oversight
- Budget Administration
- Marketing
- Staff Management
- Cost Reduction
- Employee Development
- Business Development
- Customer Relations
- Human Resources
- Consulting
- Staff hiring
- Verbal and written communication
- Operations Management
- Negotiation
Affiliations
Atlantic Marksmen Association
Qualifications Education
- G Driver's License - Issued: May 2006
- Private Investigator's Course - Education Direct September 2005
- Forensic Science American Institute of Applied Science - April 2005
- Law Enforcement (Police Sciences) Education Direct - April 2005
- Standard First Aid - Level C CPR - St John Ambulance - January 2009
- Marketing & Administration - Humber College 1993
- Marketing Management Diploma Seneca College - 1992
- High School Diploma Georges Vanier Secondary School - 1988
- PAL - Non – Restricted/Restricted - York Region Fire Arms Academy - 2008
References
Supplied Upon Request
Websites
Timeline
Owner
The Daily Clean
07.2021 - Current
Cleaner
Imperial Cleaning
05.2020 - 06.2021
Virtual Assistant
Self Employed
10.2016 - 05.2020
Security Guard
Source Security and Investigations
06.2016 - 09.2016
Remote /Lead Telemarketer
Focus Cleaning
01.2016 - 04.2016
Cleaner
GDI Integrated Facility
10.2015 - 01.2016
Personal Support Worker
Anson Care Giver
11.2014 - 10.2015
Management of Cleaning Business - Certificate in Management
IAP Career College
Certificate - First Aid CPR/AED
Canadian Red Cross
Certificate - Personal Support Worker
Kindred Home Care
Certificate - PAL - Restricted And Non-Restricted
York Region Firearms Academy
Certificate - Law Enforcement - Police Sciences
Education Direct
Similar Profiles
Ben PalmerBen Palmer
Sports Reporter at Daily Mirror and Daily ExpressSports Reporter at Daily Mirror and Daily Express
Charlie GibsonCharlie Gibson
Volunteer at El Porto Beach Clean Up (Costal Clean up Day)Volunteer at El Porto Beach Clean Up (Costal Clean up Day)
Jeff BrodskyJeff Brodsky
Operations Specialist / Coordinator at The Alternative DailyOperations Specialist / Coordinator at The Alternative Daily
Kaitlyn MacDonaldKaitlyn MacDonald
Semester 5 Student Nurse at Colchester East Hants Health CenterSemester 5 Student Nurse at Colchester East Hants Health Center
Michael MonekeMichael Moneke
Greeter at Walmart CanadaGreeter at Walmart Canada