Anne-Marie Walker
Nanaimo,BC
Summary
Professional hospitality worker, ready to excel in any-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, as well as consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Wild Poppy Market
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Mid Island Co-Op (Liquor Branch)
12.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Barista
Starbucks
09.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Veterinary Assistant and Receptionist
Burrard Animal Hospital
03.2019 - 06.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Barista
Starbucks
10.2017 - 03.2019
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained the integrity of the "third space" by contributing to a welcoming environment for all.
- Work done in Vancouver was at the beautiful Starbucks Reserve bar.
Sales Associate
Lush Cosmetics
11.2015 - 01.2016
- This was a seasonal position I held while in secondary school.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Concession Worker
Avalon Cinemas
05.2014 - 06.2015
- Collaborated with team members to efficiently serve large crowds during peak event times.
- Complied with all food safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Supported successful events by setting up concession stands according to specific venue requirements.
- Helped to run children's birthday parties, church services, and special events that were held in the theater.
Education
Certificate - Animal Care Aide
Vancouver Island University
Nanaimo, BC04-2017
Bachelor of Arts - English And History
Vancouver Island University
Nanaimo, BC04-2025
Skills
- Cash handling
- Guest engagement
- Exceptional customer service
- Memory retention
- Team collaboration
- Point of sale operation
- Relationship management
Languages
English
Native or Bilingual
Timeline
Server
Wild Poppy Market
11.2024 - Current
Customer Service Representative
Mid Island Co-Op (Liquor Branch)
12.2021 - 05.2024
Barista
Starbucks
09.2020 - 12.2021
Veterinary Assistant and Receptionist
Burrard Animal Hospital
03.2019 - 06.2020
Barista
Starbucks
10.2017 - 03.2019
Sales Associate
Lush Cosmetics
11.2015 - 01.2016
Concession Worker
Avalon Cinemas
05.2014 - 06.2015
Certificate - Animal Care Aide
Vancouver Island University
Bachelor of Arts - English And History
Vancouver Island University
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