ANNE LAMSON
Toronto,ON
Summary
Compassionate and detail-oriented Healthcare Professional with years of experience supporting physicians, coordinating patient care, and delivering exceptional front-line service in busy medical clinics. Experienced in appointment scheduling, electronic medical records (EMR), direct billing, insurance coordination, patient registration, and clinical assistance. Recognized for professionalism, empathy, confidentiality, and the ability to build positive relationships with patients and multidisciplinary healthcare teams.
Overview
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Medical Office Administrator
Bayview Pulmonary Services
Toronto, Ontario
10.2025 - 06.2026
- Greeted and supported patients professionally while coordinating physician schedules to enhance patient experience.
- Managed appointments, referrals, patient charts, and EMR documentation.
- Collaborated with physicians and healthcare professionals to ensure seamless patient care.
- Supported daily clinic operations through administrative coordination.
- Processed insurance claims and verified patient eligibility to facilitate timely access to healthcare services.
- Maintained confidential medical records in compliance with patient privacy standards.
- Facilitated communication between healthcare providers and patients for optimal care coordination.
Patient Care & Billing Coordinator
Echelon Wellness
Toronto, Ontario
04.2025 - 09.2025
- Assisted with month end closing procedures related to accounts receivable activities.
- Processed direct billing, invoices, and payments accurately.
- Generated detailed reports on billing activity for management review.
- Coordinated insurance documentation and maintained organized billing records.
- Reviewed billing statements for accuracy and compliance with company policies, minimizing errors and enhancing trust with clients.
Medical Office / Clinical Assistant
Health Sense Medical
Oakville, Ontario
10.2021 - 01.2025
- Performed clinical procedures including injections, vaccinations, wound care, blood glucose testing, and specimen preparation.
- Verified health cards, insurance information, and demographic records to ensure accurate patient information.
- Maintained infection prevention standards, sterilized instruments, and managed medical inventory.
- Collaborated with medical staff to streamline patient flow and improve service efficiency.
- Supported patients by providing information on procedures and answering questions.
- Managed inventory of medical supplies and placed orders as needed for operations.
Lead Merchandiser
Square One
Mississauga, Ontario
02.2015 - 11.2019
Manager Trainee
Sherson Group
Mississauga, Ontario
06.2012 - 02.2015
Customer Service Supervisor
Easton's Group of Hotels Inc.
Toronto
06.2008 - 05.2012
Housekeeping Supervisor
Delta Charlton Resorts
Banff, Alberta
03.2005 - 04.2008
Education
Injection Certification - Injection Administration
Nurses Education
Toronto, Ontario 12.2021 - 12.2021
Medical Laboratory Assistant/Technician (MLAT) -
Anderson College
Mississauga, Ontario 09.2020 - 10.2021
Bachelor of Science - Nursing
MV Gallego Colleges And University
Cabanatuan City, Philippines 06.1994 - 05.1998
Skills
- Patient Care Coordination
- Electronic Medical Records (EMR)
- Direct Billing & Insurance Coordination
- Medical Terminology
- Clinical Documentation
- Patient Registration
- Appointment Scheduling
- Medical Office Procedures
- Front Desk Administration
- Healthcare Team Collaboration
- Inventory & Office Support
- Multitasking & Fast-Paced Environment
- Customer Service & Communication
- PHIPA/Privacy & Confidentiality
Timeline
Medical Office Administrator
Bayview Pulmonary Services
10.2025 - 06.2026
Patient Care & Billing Coordinator
Echelon Wellness
04.2025 - 09.2025
Injection Certification - Injection Administration
Nurses Education
12.2021 - 12.2021
Medical Office / Clinical Assistant
Health Sense Medical
10.2021 - 01.2025
Medical Laboratory Assistant/Technician (MLAT) -
Anderson College
09.2020 - 10.2021
Lead Merchandiser
Square One
02.2015 - 11.2019
Manager Trainee
Sherson Group
06.2012 - 02.2015
Customer Service Supervisor
Easton's Group of Hotels Inc.
06.2008 - 05.2012
Housekeeping Supervisor
Delta Charlton Resorts
03.2005 - 04.2008
Bachelor of Science - Nursing
MV Gallego Colleges And University
06.1994 - 05.1998