ANNE GOOD
Desbarats,Canada
Summary
Self-motivated professional with over 15 years experience as a Client Support Professional. Highly experienced in customer service and has the ability to handle high volume of customers' demands. Possess strong communication and critical thinking skills. Works effectively on teams, as well as independently.
Overview
21
21
years of professional experience
Work History
Office Administrator
The Kensington Conservancy
11.2024 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in event planning efforts to enhance employee engagement and networking opportunities.
- Streamlined office procedures, implementing efficient filing systems and database management for accurate record-keeping of constituent information.
- Supported special projects such as grant applications or budget proposals with thorough research on potential impacts on the conservancy's needs.
- Wrote correspondence and other communications to members.
- Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis.
- Used QuickBooks to manage bookkeeping for Canadian and US accounts.
Receptionist – Contract
Algoma Manor
09.2019 - 02.2020
- Greet and welcome visitors in a cheerful and professional manner
- Handled all resident profiles with confidentiality and privacy protocols
- Provided excellent customer service when handling sensitive resident cases involving personal/family disputes or legal matters requiring discretion and empathy.
- Perform data entry regarding residents trust accounts, personal information and transactions accurately
- Familiar with all office equipment, systematic filing and general office procedures
Library Clerk
Bruce Mines and Plummer Additional Public Library
11.2017 - 07.2018
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
- Increased accessibility for all patrons by providing knowledgeable guidance on using adaptive equipment or technology when needed.
- Set up computer and digital device access, providing assistance with use and operation.
- Processed library card applications and maintained patron records with accurate contact information.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
Administrative Assistant
ListenUP! Canada
07.2015 - 07.2017
- Company Overview: Now Hearing Life
- Outstanding employee of the year 2015
- Exceed above and beyond quarterly goals
- Greet and welcomes each client in a cheerful and professional manner, serving as first point of contact for busy office
- Established new customer accounts as well as financing for Hearing Aids and supportive equipment
- Adhered to Company’s security and audit procedures
- Handled delicate situations, such as – customer requests, special needs and complaints
- Submitted client loan applications into the loan processing program
- Examined checks for identification and endorsement
- Handled all customer profiles with confidentiality and privacy protocols
- Delivered prompt, accurate and excellent customer service
- Accessed and verified customer profiles information online when necessary
- Informed and recommended product and services that benefit customer needs
- Working knowledge of internal computer systems related to data entry and management
- Proficient in Microsoft office applications including Excel, Outlook and Word
- Can utilize various Business Management and Application Software (CIS, LUCAS, Meditech and Blueprint)
- Familiar with all office equipment, systematic filing and general office procedures
- Perform data entry regarding clients’ accounts, personal information and transactions accurately
- Performed general secretarial duties, including meeting scheduling, correspondence, appointment set up, faxing and mailing, updating charts, and filing charts
- Perform shipping and receiving duties for incoming and outgoing equipment, and track all orders through administration system and shipping log
- Processing all payments; cash, cheque, post dated cheques, credit card and debit card and financing
- Completing daily sales reconciliation on time and accurately
- Maintained appropriate cash limits, cashed checks, established deposits, and executed customer transactions, including deposits, withdrawals, money orders and checks
- Record all cash flow generated through daily operations including float balancing, and end of day reports
- Completing monthly inventory and accounting controls
- Coordinated maintenance of the front desk reception area equipment, furniture, lighting
- Now Hearing Life
Client Service Administrator
H & R Block
01.2015 - 05.2015
- Greet and welcomes each client in a cheerful and professional manner
- Handled all customer profiles with confidentiality and privacy protocols
- Perform data entry regarding clients’ accounts, personal information and transactions accurately
- Delivery of communications through email and phone messaging
- Familiar with all office equipment, systematic filing and general office procedures
- Maintained appropriate cash limits, cashed checks, established deposits, and executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated maintenance of the business
Home Daycare Provider
Good Family Daycare
06.2009 - 06.2014
- Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children in my home daycare
- Develop day by day activity plans and implement a variety of activities for children such as songs, games and story telling
- Establish child routines based on interests and development and offer constructive guidance
- Ensure kids are supervised at all times and that my home is well maintained and secure at all times
- Build children’s self respect
- Provide daily schedules of activities, providing parents with monthly calendar, menus and coordinating newsletter as well as a Daily Report
- Develop culturally suitable programs and activities
- Develop numerical activities that establish math and literacy concepts
- Provide instant solution or call to help in case of emergency
- Adhered to the policies and procedures set forth from Child Care Algoma, Algoma Public Health and the Ontario Day Nurseries Act
- Committed to ongoing training, workshops and certifications
- CPR/First Aid and clear CPIC
Lab Assistant/Office
Sault Area Hospital
01.2004 - 06.2009
- Venipuncture for outpatient departments as well as in patients
- Consistently determines proper priorities when organizing daily tasks and is able to adjust schedule in view of STAT’s, out-patients and time draws
- Ability to handle unexpected situations and is able to exercise independent thought and actions when necessary
- Accurately enter client demographics, tests and results into Meditech upon verifying Doctors order and properly identifying client
- Coordinate busy phones, greet incoming in-patients and attend to doctor requests in an organized and professional manner
- File and retrieve patient results, records, and reports and ensure delivery to correct medical professional
- Handled all customer profiles with confidentiality and privacy protocols and respected the confidentiality of my peers and organization matters
- Teaching phlebotomy skills to nurses, paramedics and students
- WHMIS
Education
Personal Support Worker -
New Skills Vocational School
Windsor, ON01.2002
Business Management -
Sault College
Sault Ste. Marie, ON01.1996
Hotel/Restaurant Management -
Sault College
Sault Ste. Marie, ON01.1994
Ontario Secondary School Diploma -
Bawating C & VS
Sault Ste. Marie, ON01.1990
Skills
- Service-focused, technically skilled and hardworking office support professional with five years of experience as an administrative assistant, office manager and receptionist
- Excellent command over MS Office; Microsoft Office Word, Excel, and PowerPoint; demonstrated ability to learn new computer programs quickly
- Expert interpersonal and communication skills known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints
- Reputation for dependability, honesty, dedication and enthusiasm Provide premium service to both internal and external customers
Volunteering
VP of Marketing with Archery Ontario
I currently reside on the board of Archery Ontario, having served as interim VP of Marketing since June 2024. My role is to help develop, promote and expand participation in the sport of Archery throughout the Province of Ontario, in collaboration with other board members.
References
Available Upon Request
Timeline
Office Administrator
The Kensington Conservancy
11.2024 - Current
Receptionist – Contract
Algoma Manor
09.2019 - 02.2020
Library Clerk
Bruce Mines and Plummer Additional Public Library
11.2017 - 07.2018
Administrative Assistant
ListenUP! Canada
07.2015 - 07.2017
Client Service Administrator
H & R Block
01.2015 - 05.2015
Home Daycare Provider
Good Family Daycare
06.2009 - 06.2014
Lab Assistant/Office
Sault Area Hospital
01.2004 - 06.2009
Personal Support Worker -
New Skills Vocational School
Business Management -
Sault College
Hotel/Restaurant Management -
Sault College
Ontario Secondary School Diploma -
Bawating C & VS
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