Anne Glenn
Waterford
Summary
Dynamic and results-oriented professional with extensive experience at Starbucks, adept in workflow management and exceptional customer service. Excelled in fostering team cohesion and enhancing customer satisfaction through effective problem-solving and a friendly demeanor. Demonstrated proficiency in cash handling and conflict resolution, contributing to a significant improvement in operational efficiency and customer experience.
Overview
20
20
years of professional experience
Work History
Certified Nursing Assistant
Garden City Healthcare
06.2005 - 08.2005
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Floor Staff
Regal Cinemas
08.2005 - 08.2006
- Executed tasks to ensure operational preparedness during store openings and closures.
- Managed challenges with a positive demeanor, ensuring an enjoyable workplace for everyone.
Barista
Safeway Starbucks
08.2006 - 08.2007
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained upbeat ambiance by interacting with patrons during hectic moments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista /Shift Supervisor
Starbucks
08.2007 - 11.2018
- Trained staff on customer service best practices for improved interactions.
- Conducted regular inventory checks to maintain stock levels.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Cultivated professional working relationships with peers and supervisors.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Nursing
CSU Stanislaus
Turlock, CABusiness
San Jose State University
San Jose, CAGraphic Information Technology
Arizona State University
Tempe, AZSkills
- Time management
- Attention to detail
- Problem-solving
- Cash handling
- Active listening
- Exceptional customer service
- Conversant in Spanish
- Calm demeanor
Timeline
Barista
Starbucks
03.2024 - Current
Barista /Shift Supervisor
Starbucks
08.2007 - 11.2018
Barista
Safeway Starbucks
08.2006 - 08.2007
Floor Staff
Regal Cinemas
08.2005 - 08.2006
Certified Nursing Assistant
Garden City Healthcare
06.2005 - 08.2005
Nursing
CSU Stanislaus
Business
San Jose State University
Graphic Information Technology
Arizona State University
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