Anne Girvan
Calgary,AB
Summary
Achieved exceptional customer satisfaction and repeat business at Mod Beauty Products by leveraging expert relationship-building and sales expertise. Excelled in upselling, pipeline management, and client relations, significantly enhancing revenue potential. Demonstrated proficiency in CRM tools, ensuring tailored client interactions and support.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Mod Beauty Products
Calgary, AB
09.2006 - 10.2013
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Education
Academic - Academic Foundations
Moncton High School
Moncton, NB06.1971
Skills
Relationship Building
Client Relations
Customer service and care
Upselling and Cross Selling
Team Collaboration
Sales expertise
Sales Presentations
Pipeline Management
Cash Handling
Sales Training
Cold-calling
Sales process optimization
Accomplishments
I was the first Coordinator in Alberta for the Unrelated Bone Marrow Registry with the Canadian Red Cross which was a Canada wide program. The purpose of which was to recruit unrelated bone marrow donors for patients in need.
Languages
English
Full Professional
Timeline
Sales Specialist
Mod Beauty Products
09.2006 - 10.2013
Academic - Academic Foundations
Moncton High School