Anne Girvan
Calgary,AB
Summary
Achieved exceptional customer satisfaction and repeat business at Mod Beauty Products by leveraging expert relationship-building and sales expertise. Excelled in upselling, pipeline management, and client relations, significantly enhancing revenue potential. Demonstrated proficiency in CRM tools, ensuring tailored client interactions and support.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Mod Beauty Products
09.2006 - 10.2013
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Education
Academic - Academic Foundations
Moncton High School
Moncton, NB06.1971
Skills
Relationship Building
Accomplishments
I was the first Coordinator in Alberta for the Unrelated Bone Marrow Registry with the Canadian Red Cross which was a Canada wide program. The purpose of which was to recruit unrelated bone marrow donors for patients in need.
Languages
English
Full Professional
Timeline
Sales Specialist
Mod Beauty Products
09.2006 - 10.2013
Academic - Academic Foundations
Moncton High School
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