Anne Gemenar Del Rosario Tumalad

As a former Sales Manager at MetLife, I focused on driving sales growth, customer satisfaction, and managing a high-performing team. My responsibilities included developing and implementing strategic sales plans, leading a team, maintaining strong client relationships, staying updated on MetLife's product offerings, conducting sales performance analysis, ensuring compliance with industry regulations, and conducting market research and competitive analysis. I also ensured my team adhered to all relevant regulations and policies, conducting regular audits and providing ongoing training.

• Experienced in recruitment, training and developing a team of front line sales executive
• Developing and implementing insurance policies for insurance policy holders
• Preparing and maintaining insurance policy records
• Supervised Life Insurance agents on their sales approach via Phone and face to face selling.
• Achieved sales targets consistently by utilizing a consultative selling approach that focused on understanding client needs.

• Helped and support the newly hired Insurance Advisor while making sales presentation and individual targets
• Build trusted client relationships through high quality deliverables and leveraging our expertise
• Assigned to bring expertise and knowledge in life insurance to support the existing clients and provide professional customer service.
• Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.

• Provided financial advice to clients on retirement planning, investing, and protecting against risks
• Researched life insurance opportunities and create customized plans.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
• Established long-lasting relationships with clients through proactive communication and exceptional service.

• Monitored daily cash positions for accurate decision-making regarding short-term investments or borrowing needs.
• Streamlined cash management processes by implementing efficient systems and tools, resulting in improved operational efficiency.
• Supported the development of annual budgets by providing insights into projected cash flows based on historical trends and anticipated changes in market conditions.
• Managed relationships with external vendors, banks, and other stakeholders to ensure seamless delivery of cash management services.
• Enhanced employee productivity with targeted training programs designed to improve cash management skills and knowledge.
• Assisted senior leadership in strategic decision-making by providing detailed analyses on various aspects of the company''s overall financial health pertaining to its cash position.

• Extended and sustained relationships with customers to maintain and grow business.
• Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
• Strengthened customer relationships through timely follow-ups and proactive communication.
• Assisted in training new employees, sharing best practices in achieving excellent customer service standards.
• Planned portfolio growth by aligning business plans with departmental budgets and management objectives.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

• Proactively identified the needs of our clients and paying attention to what they are requesting
• Analyzing credit data and financial information of persons or student that are applying for credit or student loan to determine the risk that the bank, or other lending or credit-granting institution will not recoup funds loaned
• Present analysis, findings, and recommendations to managers, especially findings that involve a borrower's ability to repay
• Constructed our clients' all-inclusive programs helping them reach their objectives by taking a comprehensive approach fostering enduring, solid connections.
• Coordinated with various divisions and departments in servicing of routine banking transactions.
• Acquired collateral documents to be utilized as security on loans in accordance with banking policies.